Software Engineer

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Job Summary

We are seeking a skilled Software Engineer to join our team as a Technical Support Specialist. In this role, you will provide remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.

Key Responsibilities

  • Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.
  • Communicate action plans to the client or IBM representative as appropriate.
  • Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
  • Collaborate with other support operations/organizations to prioritize and diagnose problems to resolution.

Requirements

  • Strong understanding of container technologies, Kubernetes, Cloud skills, and networking protocols.
  • Knowledge of Unix and Windows platforms.
  • Proficiency in networking skills, such as UDP and TCP.
  • Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python.
  • Basic skills in database server (MySQL) administration.

Preferred Qualifications

  • Knowledge of Windows/Unix and IP networks.
  • Troubleshoot issues (networking, web apps, operating system, file system and user management) in the deployment of high-speed file transfer software in enterprise.

About IBM

At IBM, we believe that our employees are our greatest asset. We offer a dynamic and inclusive work environment that encourages growth, learning, and innovation. If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.


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