Software Engineer
hace 2 meses
Job Summary
We are seeking a skilled Software Engineer to join our team as a Technical Support Specialist. In this role, you will provide remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
Key Responsibilities
- Provide technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills.
- Communicate action plans to the client or IBM representative as appropriate.
- Recommend and implement new or improvements to existing technical support tools, procedures, and processes.
- Collaborate with other support operations/organizations to prioritize and diagnose problems to resolution.
Requirements
- Strong understanding of container technologies, Kubernetes, Cloud skills, and networking protocols.
- Knowledge of Unix and Windows platforms.
- Proficiency in networking skills, such as UDP and TCP.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python.
- Basic skills in database server (MySQL) administration.
Preferred Qualifications
- Knowledge of Windows/Unix and IP networks.
- Troubleshoot issues (networking, web apps, operating system, file system and user management) in the deployment of high-speed file transfer software in enterprise.
About IBM
At IBM, we believe that our employees are our greatest asset. We offer a dynamic and inclusive work environment that encourages growth, learning, and innovation. If you are a motivated and talented individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
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