Cloud Support Leader

hace 5 días


San José, San José, Costa Rica Microsoft Corporation A tiempo completo
Overview

At Microsoft Corporation, we are dedicated to delivering exceptional customer experiences and fostering a culture of innovation. As a key member of our team, you will play a vital role in shaping the future of cloud services.

About the Role

This exciting opportunity is for a skilled Cloud Support Leader who can provide technical expertise and excellent communication skills to resolve complex customer issues. The ideal candidate will be able to work collaboratively with cross-functional teams to drive resolution and ensure smooth execution.

Responsibilities
  • Represent Microsoft and communicate effectively with corporate customers via various channels regarding problems identified in Microsoft software products.
  • Manage relationships with customers by setting expectations, devising action plans, and professionally communicating with all parties involved.
  • Use advanced debugging tools and techniques to analyze problems and develop solutions that meet customer needs.
  • Acquire and coordinate resources from other groups as needed to resolve customer issues.
  • Share knowledge with other engineers and develop efficient solutions to customer problems.
Qualifications
  • 2-3+ years of experience in a customer-facing role.
  • 2+ years of technical experience in container technology, Linux operating systems, shell environments, and script-based development environments.
  • Familiarity with RedHat OpenShift, Kubernetes Administration Certification, and fluency in BASH, sh, tcsh, ksh, etc.
Benefits
  • Excellent problem-solving and troubleshooting skills.
  • Able to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.
  • Fluent in English reading, writing, and speaking skills.
  • Strong communications skills and ability to present complex technical issues clearly.


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