Cloud Services Technical Leader

hace 12 horas


San José, San José, Costa Rica Microsoft A tiempo completo

Overview

As a Cloud Services Technical Leader at Microsoft, you will have the opportunity to be a key technical leader in a rapidly growing and profitable enterprise cloud service.

Our Culture

Our culture is built around attributes that drive our every decision and action. These include:

  • Customer obsession: Our people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful, and trusted.
  • Growth mindset: Our people focus on learning, improving, and being open about change.
  • Diverse and inclusive: We celebrate and leverage our cultural differences as it makes us a stronger organization and provides the best experience for our engineers and customers.
  • One Microsoft: We believe in a boundary-less organization, unlocking the collective genius, and building great experiences.
  • Making a difference: We think beyond traditional measures of business or individual success and believe that our work is purpose-driven, improving lives worldwide.

Job Description

As a Cloud Services Technical Leader, your day-to-day job will involve providing both technical expertise and excellent communication skills to effectively manage relationships with corporate customers.

Responsibilities

The responsibilities of this role include:

  • Representing Microsoft and communicating with corporate customers via telephone, written correspondence, or electronic services regarding problems identified in Microsoft software products.
  • Managing hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
  • Sharing knowledge with other engineers and developing customer solutions efficiently.
  • Communicating technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
  • Creating advanced technical content, including Microsoft Knowledge Base articles, samples, whitepapers, and training.
  • Driving resolution of critical situations (CritSits) and ensuring smooth execution through the life of the crisis by adherence to processes and guidelines.

Qualifications

To be successful in this role, you will need:

  • 2-3+ years of experience in a customer-facing role.
  • 2+ years of technical experience in container technology and fluency in Kubernetes.
  • Familiarity with RedHat OpenShift, Linux OSS, shell environments, and Linux script-based development environments and tools.
  • Experience administering Linux, operating system/virtualization, networking, and security concepts.
  • Excellent problem-solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause, and develop solutions.

Soft Skills

Strong communications skills, excellent spoken and written English communication skills, and the ability to present complex technical information are essential for this role.



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