Cloud Services Technical Lead
hace 3 días
Company Overview
">Microsoft Corporation is a leading technology company that aims to empower every individual and organization on the planet to achieve more. Our cloud services, including Azure Active Directory, enable businesses to build scalable and secure solutions that meet their evolving needs.
">Job Description
">We are seeking an experienced Cloud Services Technical Lead to join our team in Microsoft Corporation. As a key member of our identity and access management team, you will be responsible for providing technical leadership and expertise to our customers, ensuring they receive exceptional support and guidance on implementing Microsoft Azure Active Directory and other related cloud services.
">Responsibilities
">- ">
- Build strong relationships with key customer contacts and technical account managers to enhance trust and drive business growth.">
- Participate in regular governance calls with assigned customers and account team stakeholders to solicit customer support needs and blockers.">
- Capture key customer context and raise awareness of events and/or need-to-know information across the team.">
- Identify problems and/or improvement opportunities via routine review of customer case trends and track mitigation, solution development, and/or team awareness.">
- Share best practices and other resources based on customer Azure usage areas and observed trends.">
- Respond to and resolve critical customer issues by performing depth analysis work and engaging with the engineering group effectively.">
- Develop tools and scripts to automate troubleshooting activities and explore diagnostic opportunities on tenant-based monitoring/alerts.">
- Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.">
- Maintain a strong working knowledge of pre-release products and take ownership for product improvement in key product areas.">
Qualifications
">To succeed in this role, you should have:
">- ">
- A bachelor's degree in computer science, information technology, or a related field, or equivalent experience.">
- At least 5 years of technical experience in three or more of the following areas:">
- ">
- Windows system administration with good active directory knowledge and troubleshooting skills.">
- Strong knowledge of Microsoft Windows servers and client operating systems.">
- Troubleshooting skills in AD FS (Active Directory Federation Services) or other identity providers.">
- Troubleshooting skills on at least one of the Microsoft synchronization engines, FIM/MIM, DirSync, AADSync, or AAD Connect.">
- Knowledge related to Microsoft Office 365 cloud services/Azure Active Directory.">
- Knowledge of Azure B2C, B2B, MFA, and conditional access.">
- Cloud application management and configuration.">
- Use of a representation state transfer (REST) API set and understanding of RESTful API development.">
- Module-view-controller (MVC) architecture and MVC development.">
- Experience with client-side OAuth protocol libraries such as Azure Active Directory Authentication.">
- Excellent communication and problem-solving skills.">
Benefits
">As a member of our team, you will have the opportunity to work with cutting-edge technologies, collaborate with talented professionals, and contribute to the success of our customers. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that fosters growth and innovation.
">About Us
">Microsoft Corporation is committed to creating a diverse and inclusive workplace where everyone can thrive. We believe that diversity is essential to innovation and that inclusion is key to achieving our mission. If you are passionate about technology, committed to excellence, and eager to make a difference, we encourage you to apply for this exciting opportunity.
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