Cloud Security Support Professional

hace 20 horas


San José, San José, Costa Rica Netskope A tiempo completo

About Netskope:

Netskope's vision is to redefine cloud, network, and data security. As a leader in the industry, we help organizations protect their data wherever it goes.

Job Duties

You will be our primary point of contact for dealing with top-class IT administrators from Fortune 500 companies that demand best-in-class customer support.

Main Responsibilities:

  • Be the primary point of contact for all support and escalation tickets
  • Provide intuitive and inventive solutions and workarounds for customers
  • Work with Customers, Sales Engineers, and Customer Success to report issues to the Engineering Team
  • Regularly communicate status updates to Customers
  • Receive functional, performance, and security issues from Customers and promptly follow up with the Engineering and DevOps teams

Qualifications/Requirements

  • 5+ years of experience in supporting large enterprise customers
  • Strong knowledge of TCP/IP protocols
  • Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
  • Familiarity with DLP and Encryption gateways
  • Demonstrable experience with systems installation, configuration, and administration of UNIX/Linux and Windows-based systems
  • Expertise in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP)
  • Familiarity with cloud apps and services
  • Strong empathy for customers and passion for revenue and growth
  • Excellent communication and interpersonal skills required, with a passion for the Cloud and related new technologies
  • Prior experience working with Zendesk or other support portal tools

Education

Bachelor's or Master's degree

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