Cloud Security Support Professional
hace 20 horas
About Netskope:
Netskope's vision is to redefine cloud, network, and data security. As a leader in the industry, we help organizations protect their data wherever it goes.
Job Duties
You will be our primary point of contact for dealing with top-class IT administrators from Fortune 500 companies that demand best-in-class customer support.
Main Responsibilities:
- Be the primary point of contact for all support and escalation tickets
- Provide intuitive and inventive solutions and workarounds for customers
- Work with Customers, Sales Engineers, and Customer Success to report issues to the Engineering Team
- Regularly communicate status updates to Customers
- Receive functional, performance, and security issues from Customers and promptly follow up with the Engineering and DevOps teams
Qualifications/Requirements
- 5+ years of experience in supporting large enterprise customers
- Strong knowledge of TCP/IP protocols
- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
- Familiarity with DLP and Encryption gateways
- Demonstrable experience with systems installation, configuration, and administration of UNIX/Linux and Windows-based systems
- Expertise in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP)
- Familiarity with cloud apps and services
- Strong empathy for customers and passion for revenue and growth
- Excellent communication and interpersonal skills required, with a passion for the Cloud and related new technologies
- Prior experience working with Zendesk or other support portal tools
Education
Bachelor's or Master's degree
We respect your privacy and are committed to protecting the personal information you share with us. Please refer to Netskope's Privacy Policy for more details.
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