Customer Operations Specialist

hace 1 día


San José, San José, Costa Rica Sentinelone A tiempo completo

About SentinelOne

SentinelOne is a leader in the cybersecurity industry, dedicated to protecting organizations from emerging and evolving threats. Our XDR platform delivers autonomous protection by ingesting data and leveraging AI models to prevent, detect, and respond to threats in real-time.

We are a values-driven team that fosters a collaborative and unified global culture. Our pillars of trust, accountability, relentlessness, ingenuity, and OneSentinel define our approach to problem-solving and teamwork.

Job Description

The Sr. Customer Operations Analyst will be part of the tools division of the operations team, reporting to the Manager, Customer Operations. The primary responsibility will be to troubleshoot and resolve issues raised in Customer Operation tickets.

Main Responsibilities

  • Investigate and resolve break/fix issues in a timely manner
  • Participate in solution design sessions to address business challenges collaboratively
  • Collaborate with IT and other departments to implement effective solutions
  • Share insights and knowledge with the team, focusing on root cause analysis and deployment documentation
  • Contribute to process refinement and enhancement by analyzing GSS processes

Required Skills and Qualifications

  • College degree and/or 3+ years of equivalent work experience in technical support operations
  • CRM administration experience, preferably with Salesforce
  • Proficiency in Python programming and APIs
  • Strong communication and problem-solving skills
  • Proficient in Google Suite products
  • Bilingual in English and Spanish

About You

If you have a passion for innovative problem-solving and are committed to delivering exceptional results, we encourage you to apply. At SentinelOne, we value diversity and inclusion, and we are an equal opportunity employer.



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