Operations Support Specialist, Costa Rica

hace 4 días


San José, San José, Costa Rica Smartsheet A tiempo completo

About Smartsheet

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Smartsheet is a leading cloud-based platform for work execution that empowers organizations to plan, capture, track, automate, and report on work at scale.

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Your Role

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You will support the sales teams throughout the complete sales cycle to meet customer needs, review contracts and order paperwork for completeness and accuracy, create custom order forms, and escalate specialized issues to appropriate partners for resolution and approval.

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Key Responsibilities

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  • Support all sales teams throughout the complete sales cycle to meet customer needs.">
  • Review contracts and order paperwork for completeness and accuracy.">
  • Create custom order forms and provide guidance on complex deal structures.">
  • Escalate specialized issues to appropriate partners for resolution and approval.">
  • Quickly learn and master the quoting process.">
  • Coordinate deal reviews with sales and support training, development, and compliance with operational policies.">
  • Manage the daily deal approval process.">
  • Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient.">
  • Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency.">
  • Assist with the reconciliation of multiple transactions and other contract-related adjustments.">
  • Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details).">
  • Support our sales team to resolve inquiries throughout the sales process.">
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Requirements

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You must have 2+ years of experience with Order Management, Sales Ops, Contracts or Deal Desk, 1+ year experience in a multinational or shared service center environment, ability to ensure order detail and documentation is updated and entered in the system, familiarity with financial or revenue recognition principles and contracting guidelines, experience in a high-volume / multi-transactional environment for EOM, EOQ, and EOY, ability to thrive in a fast-paced, evolving, high-growth environment; ability to execute on new processes, ability to problem-solve and work cross-departmentally with multiple stakeholders, communicates clear and effectively to various situations and audiences, and B2+ English proficiency.

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Benefits

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Fully paid Health & Life insurance for full-time employees and family members, monthly stipend to support your work and productivity, 12 days paid Vacation + Flexible Time Away Program, 20 weeks fully paid Maternity Leave, 12 weeks fully paid Paternity/Adoption Leave, Personal paid Volunteer Day to support our community, Opportunities for professional growth and development including access to LinkedIn Learning online courses, Company Funded Perks including a counseling membership and your own personal Smartsheet account, and Teleworking options from any registered location in Costa Rica (role specific).

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About Us

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Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, Germany, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.



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