IBM Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

Introduction

En IBM, trabajar es más que un trabajo - es una llamada a construir, diseñar, codificar, consultar, pensar junto con los clientes y vender. Hacer mercados. Inventar. Colaborar. No solo hacer algo mejor, sino tratar de cosas que nunca se habían pensado posible. ¿Está listo para liderar en esta nueva era de tecnología y resolver algunos de los problemas más desafiantes del mundo?

Tu Rol y Responsabilidades

Este rol se especializa en ofrecer y habilitar soporte técnico remoto de software, hardware y soluciones de IBM. Proporciona asistencia en el soporte técnico a clientes y soporte en campo (SSR) de IBM mediante conocimientos técnicos en la identificación de problemas en la fuente/determinación de problemas. Utiliza conocimientos técnicos y de negociación en colaboración con otras organizaciones/operaciones de soporte para priorizar y diagnosticar problemas hasta su resolución. Comunica los planes de acción al cliente o al representante de IBM en consecuencia. Recomienda e implementa novedades o mejoras en las herramientas, los procedimientos y los procesos de soporte técnico existentes. Puede realizar tareas de formación y mentorización en el equipo. Contribuye a la consecución de objetivos organizativos por parte del departamento y a una alta satisfacción del cliente.

Capacidades Técnicas y Profesionales Requeridas

Necesita la capacidad de trabajar de forma independiente y contribuir a un entorno de equipo. - Necesita la capacidad de trabajar en un entorno de contacto con clientes. - Entendimiento de redes básicas como una red de banda ancha en casa o una red local de área (LAN) básica.

Capacidades Técnicas y Profesionales Preferidas

Puede tener 1-2 años de experiencia.

Como IBMer, podrá aprender y desarrollarse a sí mismo y su carrera, se le animará a ser valiente y experimentar todos los días, todo mientras se tiene la continuada confianza y apoyo en un entorno donde todos pueden prosperar independientemente de su trasfondo personal o profesional.

Nuestros IBMers tienen una actitud de crecimiento, siempre están curiosos, abiertos a la retroalimentación y dispuestos a aprender nuevas informaciones y habilidades para transformarse constantemente y nuestra empresa. Se les confía la tarea de proporcionar retroalimentación continua para ayudar a otros IBMers a crecer, así como colaborar con colegas teniendo en cuenta un enfoque centrado en el equipo para incluir diferentes perspectivas y lograr resultados excepcionales para nuestros clientes. La valentía de nuestros IBMers para tomar decisiones críticas todos los días es esencial para que IBM se convierta en el catalizador del progreso, siempre abrazando desafíos con los recursos disponibles, una actitud de 'hágalo posible' y siempre esforzándose por un enfoque enfocado en el resultado en todo lo que hagan.

¿Está listo para ser un IBMer?



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