Data and AI Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Professional to join our IBM Data and AI product Support team. As a key member of our team, you will provide technical support to IBM clients on Data and AI products, utilizing your problem determination and analysis skills to diagnose and resolve complex issues.

Key Responsibilities

  • Manage client expectations and understand the nature of the issue in terms of technical impact and pervasiveness.
  • Collaborate with other support operations/organizations to prioritize and diagnose problems to resolution.
  • Communicate updates and action plans to customers or IBM representatives as per response guidelines.
  • Record and document each step of the problem-solving effort, including any interaction with the client.

Preferred Qualifications

  • Programming experience.
  • Troubleshooting skills.
  • Negotiation skills.
  • Linux expertise.
  • Database experience.
  • English conversational skills.

About IBM

At IBM, we value growth-minded individuals who are always staying curious, open to feedback, and learning new information and skills. Our team members are trusted to provide ongoing feedback to help others grow, collaborate with colleagues, and drive exceptional outcomes for our customers. We are committed to creating an environment where everyone can thrive, regardless of their personal or professional background.



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