Content Quality Operations Manager, Amazon Prime Video

hace 1 día


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo
Job Summary

A highly organized and technically savvy Content Quality Operations Manager is sought to join our team at Amazon Support Services Costa Rica Srl. As a key member of the Compliance, Trust and Safety team, you will be responsible for working with a global team to ensure that Prime Video remains a place for viewers and creators around the world to belong, create, and express themselves.

Key Responsibilities
  • Promote quality achievement & performance improvement throughout the team by identifying areas for improvement and implementing solutions.
  • Ensure compliance objectives and quality goals are met by collaborating with cross-functional teams and analyzing data to drive business decisions.
  • Closely work with Operations to reduce defects over time and provide end-to-end support for optimization of team work tasks.
  • Lead and provide tools to the team to deliver on quality goals by coaching and developing skilled auditors.
  • Exhibit and drive a culture of putting customer first by ensuring timely response to all escalations and supporting the team in maintaining a repository of all work done for customers.
Requirements
  • Experience in data analysis, either professional experience or through education, is required.
  • Strong proficiency in Microsoft Word, Excel, Outlook, and aptitude for learning additional software tools.
  • Excellent communication and negotiation skills with the ability to face external and internal partners in a professional and mature manner.
  • Flexible to work in rotational shifts and able to thrive in a dynamic and ambiguous environment.
About Us

The Prime Video, Compliance, Trust and Safety team ensures that Prime Video is a platform where viewers and creators can freely express themselves while navigating global legal frameworks and enforcing worldwide policy. Whether understanding and solving online content concerns or preventing violating content from appearing on the platform, our team is on the front lines of enhancing the PV experience.



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