Training Specialist for Prime Video Operations

hace 11 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Prime Video Global Scale Services (Amzn Support Srvcs Costa Rica) is seeking a highly skilled Training Specialist to drive high-quality training for Amazon employees and contractors. This role plays a significant part in the development of a successful, effective global support team.

The ideal candidate will have 12+ months of consecutive corporate training facilitation experience focused on Adult Learning Theory. They should be proficient in virtual training facilitation, remote teams management, and delivering Soft Skills, Technology Skills, and Technical or other Systems' training. Excellent Classroom Management and Blended Learning facilitation skills are also essential. The Training Specialist collaborates directly with an Instructional Designer to develop, maintain, and update training content, coordinating with Business Owners, L&D Manager, and Quality Managers to ensure that all training content meets the desired learning objectives while delivering timely results.

About the Role
  • Facilitate Instructor-Led, On-The-Job, and Blended Learning training classes for new hires, tenure population, new skills (cross-training), feature launches, and refreshers as necessary.
  • Utilize Learning Management Systems and Test Practice Environments.
  • Develop and implement Learning Plans for low-performance based on departments' KPIs, including coaching/mentoring as needed.
  • Manage training administration, including administering tests and certifications, managing a training calendar, reporting on work outcomes and impact, scheduling, and partnering with Site Leadership to deliver training and other learning intervention requests.
  • Maintain expertise in the role by staying current on tools, process, procedures, and training techniques.
About the Team

Prime Video Global Scale Services is the one-stop shop for global creative production solutions across Prime Video and Amazon Studios. We enable amplification to help our stakeholders deliver their products with ease, accuracy, and bar-raising creative quality while protecting the customer experience. Knowledge and Expertise in the entertainment industry and services like Prime Video are required. Experience with the Prime Video platform and services, general processes and procedures, and a Bachelor's degree or courses and/or certifications in Communication, Education, or a related field are also expected. The ideal candidate has 2-4 years of experience in a training role, including technical training, or a mix of training and coaching/mentoring experience, and demonstrated experience delivering or co-delivering Training on any of the mentioned topics and/or skills within Amazon in the last 12 months.

Salary Range: $60,000 - $80,000 per year

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