Technical Support Specialist for Mobile Device Management
hace 15 horas
About IBM
At IBM, we're more than just a company - we're a community of innovators, thinkers, and problem-solvers. We believe in the power of technology to transform lives and businesses.
Our Opportunity
We're seeking an experienced Technical Support Specialist to join our team in Mobile Device Management. In this role, you'll work closely with our customers' IT management teams to integrate and troubleshoot MaaS360, a leading mobile device management solution.
Responsibilities:
- Work directly with customers' IT management and First Level Support teams to resolve complex technical issues related to software or web-based solutions.
- Collaborate with different groups within our organization to ensure seamless customer lifecycle management.
- Provide feedback to our R&D organization on customer needs and requirements to improve our product.
- Support our sales organization in achieving successful customer engagements.
Requirements
To be successful in this role, you'll need:
- At least 1 year of technical support experience troubleshooting complex issues primarily related to software or web-based solutions.
- Working experience as an IT administrator and operating within a ticketing system.
- A good understanding of various operating systems, including Android, iOS, macOS, and Windows (Home, Enterprise, and Server).
- Experience in testing and troubleshooting across previously mentioned technical domains.
- Previous experience supporting internal and external customers, with passion and ability to educate and train them on their new MDM solutions.
Preferred Qualifications
While not required, having these qualifications will make you a stronger candidate:
- 2+ years of related experience.
- Demonstrated hands-on experience with smartphones, tablets, and laptops in a business environment.
- Experience with Azure or Office365 is a plus.
What We Offer
As an IBM employee, you'll have the opportunity to learn and develop yourself and your career. You'll be encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive.
Estimated Salary Range: $60,000 - $90,000 per annum
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