Customer Service Team Lead

hace 6 días


Alajuela, Alajuela, Costa Rica Ecolab A tiempo completo

Ecolab seeks a Customer Service Team Lead to drive operational excellence and customer satisfaction. This role leads systematic issues analysis, improving customer experience and implementing dynamic solutions.

Key responsibilities include:

  • Leading and developing associates
  • Monitoring, coordinating and evaluating the Customer Service Team
  • Developing and achieving performance goals and objectives

The ideal candidate has 2+ years of experience in leading large teams and 4 years of Customer Service experience. Strong oral and written communication skills are essential, as well as Excel proficiency.

Preferred qualifications include experience with JDE, Microsoft Office Suite software and ability to work independently in a multi-division environment.

Ecolab is committed to diversity and inclusion, and we believe that the best teams are diverse and inclusive. We recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.



  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About Us3M is a global leader in innovation, committed to improving lives through science and technology. Our Medical Solutions Division is dedicated to providing high-quality products and services to healthcare professionals and patients.Job SummaryThe Inbound Team Lead will lead a team of customer service representatives, providing exceptional customer...


  • Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

    About the RoleThis Customer Service Coordinator position is responsible for supporting customer accounts across all tiers. The ideal candidate will have excellent communication skills and be able to analyze and respond to customer requests, resolving issues and preparing reports as needed.The successful candidate will work closely with operations to resolve...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Manager to lead our Order Document Intake Team. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality customer service, and driving process improvements.About the RoleThis is a challenging and rewarding role that...


  • Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

    Job SummaryWe are seeking a seasoned professional to lead our sales and service teams, utilizing their expertise in customer relations and negotiation techniques to drive revenue growth and improve overall customer satisfaction.The ideal candidate will have a proven track record of success in managing resources and people processes, with a strong ability to...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About the RoleThis role is responsible for delivering high-quality customer services and ensuring compliance with established customer service principles. The successful candidate will have a comprehensive understanding of business processes and procedures, turning data into useful information that resolves customer issues in a timely manner.Key...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    OverviewWe are seeking an experienced Service Center Leader to join our team. As a key member of our leadership team, you will be responsible for leading our Order Document Intake Team and ensuring the delivery of high-quality customer service.About the RoleThis is a senior leadership role that requires a strong leader with exceptional communication,...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About 3M">At 3M, we are committed to collaborating with innovative people from around the world to make a positive impact on society.">The Role">We are seeking a Customer Service Representative to join our team. In this role, you will have the opportunity to work with diverse customers and colleagues to resolve complex issues and improve customer...

  • Inbound Team Lead

    hace 4 días


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    **Job Description**:3M is seeking an Inbound Team Lead for the Medical Solutions Division (MSD)Job summary:Primary Responsibilities include but are not limited to the following:- Collaboration with business stakeholders to raise awareness and understanding processes to identify opportunities- Participating in daily team meetings to discuss recent activities,...


  • Alajuela, Alajuela, Costa Rica Juntoscr A tiempo completo

    About UsWe are a pioneering e-commerce company specializing in precious metals, recognized for rapid growth and excellence.We prioritize employee development, providing a dynamic work environment where careers can flourish. As a customer service representative, you will be part of a forward-thinking team driving business success.Your primary responsibilities...

  • Inbound Team Lead

    hace 4 días


    Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About the RoleWe are seeking an Inbound Team Lead to join our team at 3M Medical Solutions Division. As a key member of our operations team, you will be responsible for leading a high-performing team of customer service representatives.Key ResponsibilitiesCollaborate with business stakeholders to identify opportunities for process improvementParticipate in...


  • Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

    What You'll DoAs a Treatment Design Supervisor, you will lead our digital treatment design team to deliver high-quality solutions that meet the needs of our customers. You will be responsible for recruitment, supervision, and development of individual competencies that maximize performance through goal setting by management. You will also be responsible for...

  • Distribution Team Lead

    hace 1 semana


    Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

    We know what it takes to lead UPS into tomorrow – people with a unique combination of skill and passion. This permanent position is designed for individuals who are eager to develop their skills and take on new challenges. As an operational assistant, you will be responsible for performing various tasks related to data manipulation, planning, and package...


  • Alajuela, Alajuela, Costa Rica Gti A tiempo completo

    Job DescriptionGti is seeking a CUSTOMER SERVICE REPRESENTATIVE to join our Call Center team in Belen, Heredia, Costa Rica.As a key member of our team, you will be responsible for providing excellent customer service, answering technical questions, and resolving issues related to Gti products. You will work closely with our internal teams, including sales,...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our Sample Center LATAM Team. As a key member of our team, you will be responsible for handling internal customer transactions, managing sample orders, and servicing customer accounts.Your Responsibilities Will Include:Acting as the primary liaison...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at 3M. As a key member of our Customer Service Organization, you will play a critical role in delivering exceptional customer experiences and driving business results.Key ResponsibilitiesAct as the primary liaison with 3M customers, providing timely and accurate...


  • Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completo

    Company Overview">Tactical Back Office is a dynamic organization that values exceptional customer service. We are committed to providing the best possible experience for our clients.Job Description">We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling...


  • Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

    Company Overview">United Parcel Service is a Fortune Global 500 organization committed to delivering exceptional customer experiences. Our innovative culture and talented teams drive us to succeed in a rapidly changing industry.We are seeking individuals with a unique combination of skills and passion to lead our customers into the future.


  • Alajuela, Alajuela, Costa Rica Ecolab A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Ecolab. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced...


  • Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Specialist to join our team at Fairfield by Marriott San Jose Airport Alajuela. As a key member of our staff, you will be responsible for delivering exceptional service to our guests.ResponsibilitiesProvide top-notch service to guests, ensuring their needs are met and exceeded.Work collaboratively with...


  • Alajuela, Alajuela, Costa Rica 3M A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Associate to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.Main ResponsibilitiesPrimary duties include:Responding to inbound inquiries and complaints from internal and external...