Orthodontic Solutions Team Lead

hace 4 días


Alajuela, Alajuela, Costa Rica Solventum A tiempo completo

What You'll Do

As a Treatment Design Supervisor, you will lead our digital treatment design team to deliver high-quality solutions that meet the needs of our customers. You will be responsible for recruitment, supervision, and development of individual competencies that maximize performance through goal setting by management. You will also be responsible for operational goals, including production of daily orthodontic/dental digital treatments with removable and/or fixed appliances.

Key Tasks

  • Lead digital treatment design team
  • Recruit, supervise, and develop individual competencies
  • Meet operational goals, including production of daily orthodontic/dental digital treatments
  • Collaborate with cross-functional teams (Manufacturing, R&D, Customer Care, and Sales)
  • Communicate with customers and Sales Team
  • Maintain team metrics and resolve quality/service issues
  • Oversee assigned team (queues, tickets, etc.) within SLA targets
  • Ensure operational processes are followed


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