Inbound Team Lead

hace 4 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About the Role

We are seeking an Inbound Team Lead to join our team at 3M Medical Solutions Division. As a key member of our operations team, you will be responsible for leading a high-performing team of customer service representatives.

Key Responsibilities

  • Collaborate with business stakeholders to identify opportunities for process improvement
  • Participate in daily team meetings to discuss recent activities and barriers to completing work
  • Lead call center type duties and tasks, ensuring excellent organizational and time management skills
  • Foster a self-motivated team that can work effectively in cross-functional groups
  • Utilize analytical skills to prevent errors in work and drive game-changing metrics
  • Implement process improvements and creative solutions to work processes and tools
  • Support team success by determining work priorities and implementing timetables for team projects
  • Cultivate ongoing trainings and team updates within customer service-related areas

Requirements

  • High school diploma or equivalent experience
  • Customer service or similar knowledge and degree
  • 1-3 years experience in teams handling customer-facing and call centers
  • Strong written and oral communication skills in English (C1) is a must
  • Leadership skills and ability to drive results
  • Experience with report generating, analyzing, and presenting data
  • Microsoft Office advanced knowledge

Benefits

At 3M, we offer a comprehensive benefits package, including competitive pay, medical, dental, and vision insurance, 401(k) plan, and paid time off. We also provide training and development opportunities to help you grow your career.


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