Inbound Team Lead
hace 4 días
About the Role
We are seeking an Inbound Team Lead to join our team at 3M Medical Solutions Division. As a key member of our operations team, you will be responsible for leading a high-performing team of customer service representatives.
Key Responsibilities
- Collaborate with business stakeholders to identify opportunities for process improvement
- Participate in daily team meetings to discuss recent activities and barriers to completing work
- Lead call center type duties and tasks, ensuring excellent organizational and time management skills
- Foster a self-motivated team that can work effectively in cross-functional groups
- Utilize analytical skills to prevent errors in work and drive game-changing metrics
- Implement process improvements and creative solutions to work processes and tools
- Support team success by determining work priorities and implementing timetables for team projects
- Cultivate ongoing trainings and team updates within customer service-related areas
Requirements
- High school diploma or equivalent experience
- Customer service or similar knowledge and degree
- 1-3 years experience in teams handling customer-facing and call centers
- Strong written and oral communication skills in English (C1) is a must
- Leadership skills and ability to drive results
- Experience with report generating, analyzing, and presenting data
- Microsoft Office advanced knowledge
Benefits
At 3M, we offer a comprehensive benefits package, including competitive pay, medical, dental, and vision insurance, 401(k) plan, and paid time off. We also provide training and development opportunities to help you grow your career.
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