Customer Service Team Manager

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

Overview

We are seeking an experienced Service Center Leader to join our team. As a key member of our leadership team, you will be responsible for leading our Order Document Intake Team and ensuring the delivery of high-quality customer service.

About the Role

This is a senior leadership role that requires a strong leader with exceptional communication, coaching, and problem-solving skills. As a Service Center Leader, you will be responsible for:

  • Developing and implementing strategies to improve customer satisfaction, quality, and efficiency.
  • Leading a team of Customer Service Representatives, providing guidance, support, and development opportunities to enhance their performance.
  • Collaborating with cross-functional teams to drive process improvements, identify best practices, and implement changes.
  • Maintaining accurate and timely customer responses, while meeting or exceeding service level agreements.
  • Providing leadership and direction on operational issues, both during and outside of normal business hours.

Key Qualifications

To be successful in this role, you will need:

  • A university or college degree and 4+ years of relevant work experience in a customer service or order management environment.
  • Proven experience in managing a team, selecting, training, coaching, and developing new team members.
  • Excellent English language skills and proficiency in SFDC (Salesforce).
  • Strong time management, organization, and interpersonal skills, as well as the ability to work effectively in a team environment.

Why Join Us

At 3M, we are committed to innovation, diversity, and inclusion. We offer a collaborative and dynamic work environment, competitive compensation, and comprehensive benefits.



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