Customer Service Team Manager
hace 3 días
Overview
We are seeking an experienced Service Center Leader to join our team. As a key member of our leadership team, you will be responsible for leading our Order Document Intake Team and ensuring the delivery of high-quality customer service.
About the Role
This is a senior leadership role that requires a strong leader with exceptional communication, coaching, and problem-solving skills. As a Service Center Leader, you will be responsible for:
- Developing and implementing strategies to improve customer satisfaction, quality, and efficiency.
- Leading a team of Customer Service Representatives, providing guidance, support, and development opportunities to enhance their performance.
- Collaborating with cross-functional teams to drive process improvements, identify best practices, and implement changes.
- Maintaining accurate and timely customer responses, while meeting or exceeding service level agreements.
- Providing leadership and direction on operational issues, both during and outside of normal business hours.
Key Qualifications
To be successful in this role, you will need:
- A university or college degree and 4+ years of relevant work experience in a customer service or order management environment.
- Proven experience in managing a team, selecting, training, coaching, and developing new team members.
- Excellent English language skills and proficiency in SFDC (Salesforce).
- Strong time management, organization, and interpersonal skills, as well as the ability to work effectively in a team environment.
Why Join Us
At 3M, we are committed to innovation, diversity, and inclusion. We offer a collaborative and dynamic work environment, competitive compensation, and comprehensive benefits.
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