Customer Service Operations Manager
hace 7 días
The Customer Service Team Manager will oversee the delivery of high-quality customer services. Key responsibilities include supervising customer service programs, ensuring compliance with established customer service principles, and managing professional and support-level employees within specific disciplines in Customer Service.
Key Responsibilities:- Supervise customer service programs to ensure high-quality delivery
- Ensure compliance with established customer service principles
- Manage professional and support-level employees within specific disciplines
- Handle non-routine and multi-faceted customer complaints/inquiries
- Bachelor's degree from an accredited university/college
- Minimum 7-10 years of relevant working experience
- Minimum 3 years in leadership positions
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