Global Supply Chain Operations Manager

hace 4 días


Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completo

United Parcel Service is a Fortune Global 500 organization seeking talented individuals to support customer accounts across all tiers. As a Customer Account Development Specialist, you will play a critical role in analyzing and responding to customer requests, resolving issues, conducting research, preparing reports, and identifying account penetration opportunities.

Key Responsibilities:
  • Reviews rates, tracks shipments, and orders while updating customer files and profiles.
  • Provides response tracking, track and trace services, and notification of status information and events impacting clients.
  • Interfaces with customers during service failures to address concerns.
  • Conducts customer surveys to identify trends, process improvements, issues, and satisfaction.
  • Optimizes individual customer orders by assisting with facilitation through operations fulfillment, dispatch, inbound and outbound shipments, customs clearance, etc.
  • Collaborates with operations to ensure pickup and delivery during proactive tracking activities.
  • Monitors invoicing and accounts receivable aging.
  • Conducts research and performance tracking; monitors client activity to support service level agreements and events impacting customers.

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