Service Center Leader

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

The Role

As a Customer Service Team Manager, you will be responsible for leading our Order Document Intake Team and delivering high-quality customer service. This is a challenging and rewarding role that requires a strong leader with excellent communication, coaching, and problem-solving skills.

About the Team

You will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences. Our team is responsible for managing orders, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities

  • Manage day-to-day operational activities, including order entry, validation, and other order-related tasks.
  • Provide leadership and direction on operational issues, both during and outside of normal business hours.
  • Maintain accurate and timely customer responses, while meeting or exceeding service level agreements.
  • Identify and resolve system access barriers and IT problems through collaboration with the IT Help Desk.
  • Handle customer complaints and resolve escalated issues in a professional and courteous manner.

Requirements

  • A university or college degree and 4+ years of relevant work experience in a customer service or order management environment.
  • Proven experience in managing a team, selecting, training, coaching, and developing new team members.
  • Excellent English language skills and proficiency in SFDC (Salesforce).
  • Strong time management, organization, and interpersonal skills, as well as the ability to work effectively in a team environment.

What We Offer

We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development within our organization.



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