Service Center Leader
hace 3 días
The Role
As a Customer Service Team Manager, you will be responsible for leading our Order Document Intake Team and delivering high-quality customer service. This is a challenging and rewarding role that requires a strong leader with excellent communication, coaching, and problem-solving skills.
About the Team
You will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences. Our team is responsible for managing orders, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Manage day-to-day operational activities, including order entry, validation, and other order-related tasks.
- Provide leadership and direction on operational issues, both during and outside of normal business hours.
- Maintain accurate and timely customer responses, while meeting or exceeding service level agreements.
- Identify and resolve system access barriers and IT problems through collaboration with the IT Help Desk.
- Handle customer complaints and resolve escalated issues in a professional and courteous manner.
Requirements
- A university or college degree and 4+ years of relevant work experience in a customer service or order management environment.
- Proven experience in managing a team, selecting, training, coaching, and developing new team members.
- Excellent English language skills and proficiency in SFDC (Salesforce).
- Strong time management, organization, and interpersonal skills, as well as the ability to work effectively in a team environment.
What We Offer
We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development within our organization.
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