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Service Excellence Team Lead
hace 2 semanas
This role is responsible for delivering high-quality customer services and ensuring compliance with established customer service principles. The successful candidate will have a comprehensive understanding of business processes and procedures, turning data into useful information that resolves customer issues in a timely manner.
Key Responsibilities:- Deliver high-quality customer services
- Ensure compliance with established customer service principles
- Analyze data to identify trends and problems
- Develop proactive solutions to improve customer satisfaction
- Mastery of current theories and practices of customer inquiries, claims and complaints, customer training, call center(s), spare parts invoicing, and order management
- Demonstrated expertise in negotiation, impact, and influence at different levels
