Customer Experience Lead for Park Operations

hace 4 días


Alajuela, Alajuela, Costa Rica Jll A tiempo completo

About the Role

The Customer Experience Lead for Park Operations will be responsible for developing and managing a best-in-class, employee-facing communications and customer service program for a large corporate client. This role involves overseeing the customer service teams for both managed parking and shuttle services, ensuring seamless operations and high standards of service.

Key Responsibilities

  • Develop and maintain effective communication strategies to promote commute options and benefits.
  • Create and update intranet content, collaborate with internal teams, and ensure integration with client systems and platforms.
  • Develop standardized training and onboarding processes for new team members.
  • Track and analyze customer feedback through ticket survey responses.
  • Conduct regular audits to ensure compliance with company guidelines and provide mentorship and coaching to team members.

Requirements

  • AA/AS degree required; Bachelor's preferred.
  • 2+ years of experience in transportation demand management, communications, customer service, or related field.
  • Program management and program development experience.
  • Proven team leadership experience.

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their goals.



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