Customer Experience Coordinator

hace 3 días

Alajuela, Alajuela, Costa Rica Jll A tiempo completo

JLL supports the Whole You, personally and professionally.
This position is responsible for assisting with the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, carpool, bike, and walk options.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide onsite customer support by working in-office 3 or more days per week, with optional work from home days the remainder of the week.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide timely and friendly customer service to client employees seeking information about commute options.
Coordinates distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials.
Coordinate with on-site facilitators and internal stakeholders to deliver the high standards of the employee commute experience
Conducts customer facing on-site events and presentations specialized in outreach to client employees
Engages with client employees via showcase both in-person and online to present benefit information and conduct Q&A
Collaborates with on-site teams within the transportation program in tabling and other events to engage with the client employees and promote the program
Coordinates van pool groups schedules and documents.
May perform other duties as assigned or requested by management

COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Comfortable presenting in front of a large live audience or though virtual sessions
Comfortable meeting and engaging with new people.
Warm and engaging demeanor.
Ability to assess circumstances, empathize and offer help.
Excellent written and verbal communication skills
Aptitude for face-to-face conversation in a friendly and fast-paced environment

OTHER SKILLS and/or ABILITIES
Ability to understand and carry out general instructions in standard situations.
Ability to solve problems in standard situations.
Requires basic analytical skills.
Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
Comfortable meeting and engaging with people while hosting on-site events
Ability to present information in an interesting format that engages the audience
Ability to work independently
Excellent organizational and time management skills
Team player willing to help others with questions and tasks
Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.
Ability to work flexible work schedules based on business need.
Strong problem-solving skills.
Highly adaptable and flexible.
EDUCATION and EXPERIENCE
HS Diploma and 1 - 3 years of customer service experience required, transportation experience or knowledge of transit systems a plus.
Requires basic knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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