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**About the Job**
We are seeking a skilled Guest Experience Expert to join our team. As a key member of our Rooms & Guest Services Operations, you will be responsible for delivering outstanding service to our guests, ensuring their stay with us is memorable and unique.
**Responsibilities:**
- Process operational needs and address guest requests in a timely and professional manner.
- Complete reports and share the highlights of the local area with guests.
- Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area.
**Requirements:**
- You must be able to work independently and as part of a team.
- Excellent communication and interpersonal skills are essential.
- You should be able to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and 100 pounds with assistance.