Customer Services Representative

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Job Summary:**

We are looking for a highly motivated and organized Customer Services Representative - Returns to join our team. As an AR Complaints & Returns Resolution Representative, you will be responsible for processing customer complaints and returns, ensuring timely and accurate resolution.

Key Responsibilities:

  • Process, transact and document large amounts of data in various systems (Salesforce/SAP)
  • Informs appropriate credit and division management and staff of credit status and high-risk accounts, making recommendations on managing credit exposure and partnering with internal clients and external customers on carrying out plans
  • Use appropriate security methods to reduce credit risk, such as Letters of Credit, Personal or Cross-Corporate Guarantees

Qualifications:

  • Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
  • Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
  • Direct experience in B2B Collections


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