Customer Services Representative
hace 3 días
**Job Summary:**
We are looking for a highly motivated and organized Customer Services Representative - Returns to join our team. As an AR Complaints & Returns Resolution Representative, you will be responsible for processing customer complaints and returns, ensuring timely and accurate resolution.
Key Responsibilities:
- Process, transact and document large amounts of data in various systems (Salesforce/SAP)
- Informs appropriate credit and division management and staff of credit status and high-risk accounts, making recommendations on managing credit exposure and partnering with internal clients and external customers on carrying out plans
- Use appropriate security methods to reduce credit risk, such as Letters of Credit, Personal or Cross-Corporate Guarantees
Qualifications:
- Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles
- Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting
- Direct experience in B2B Collections
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