Complaints Resolution Specialist

hace 3 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Job Overview:**

We are seeking a skilled and detail-oriented Complaints Resolution Specialist to join our team. As an AR Complaints & Returns Resolution Representative, you will play a key role in understanding business processes and procedures, turning data into useful and actionable information that resolves customer issues in a timely manner.

The Impact You'll Make:

  • Complete intake of relevant information for customer complaints, disputes and product returns by collaborating with key CIR team members and other internal areas
  • Conduct in-depth analysis in order to effectively communicate detailed feedback, disposition and resolution to key CIR stakeholders
  • Work with transportation teams to resolve in-the-moment and potential issues regarding returns and lost/damaged shipments

Requirements:

  • Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
  • One (1) year of combined experience in accounts receivable, accounts payable, finance, customer service experience and/or a direct experience in a 3M Customer Services role in a private, public, government environment
  • English level proficiency level B2+


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