Complaints Resolution Expert

hace 5 días


Alajuela, Alajuela, Costa Rica Philips A tiempo completo
Job Overview
As a Complaints Specialist 2 at Philips, you will play a critical role in ensuring the quality of our medical devices. Your primary responsibility will be to investigate and resolve complaints related to our products.

Responsibilities
* Conduct thorough investigations on returned products to identify the root cause of complaints
* Collaborate with cross-functional teams, including Quality Engineers and R&D, to analyze complaint cases
* Clearly document investigation findings and conclusions in Salesforce software
* Review complaint histories to identify trends and escalate significant issues to management as needed
* Provide data for Complaint Trending discussions as required

Requirements
* Bachelor's degree in Engineering or other Science discipline
* 0-2 years of experience in complaints processing and/or investigation in the Medical Device industry
* Laboratory experience is preferred
* General understanding of QSR/ISO knowledge is an asset

Benefits
You will be part of a leading health technology company with a multinational workforce and globally present sales and services in over 100 countries worldwide. In return, we offer you the flexibility, encouragement, and opportunities to keep you inspired and engaged.

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