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Ocean Export Track And Trace Analyst

hace 1 mes

Alajuela, Alajuela, Costa Rica 3M A tiempo completo

To assist in the administration of transportation and ocean export support services.
To perform routine activities aimed at maintaining shipment information up to date and accurate in 3M's systems and with our stakeholders.
**Main Qualifications**:

- Tracking and tracing of shipments from beginning to destination.
- Solving in a timely and business efficient manner customer complaints and implement measures to prevent them from reoccurring.
- Solving of internal and operation problems in a timely and business efficient manner to prevent service deficiencies and/or customer's dissatisfaction.
- Improving on an ongoing basis internal systems and procedures to excel in customer service and departmental efficiency.
- Ability to handle a high volume of daily workload.
- Has frequent contact with several other departments within the organization to resolve customer concerns and/or questions.
- Assess needs and suggest/promote alternative services
- Other duties and projects as assigned.
- Responsible for monitoring work queues for new requests.
- Responsible for completing assigned tasks within SLA targets (i.e.
ticket resolution, logistics execution, etc.)
- Undertakes all actions required by system and updates database continually.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors.
- The job also requires performing other duties as assigned.
**Qualifications & Experience**:

- Bachelor's degree (or advanced studies) from an accredited university in Logistics, Engineering, Business Administration or related field
- Infor Nexus working knowledge (preferred)
- Minimum 1 years equivalent work experience in Logistics, Customs (Import and Export), Transportation (Tracking, clearance, record, receiving)
- Fully Bilingual: English and Spanish (French is a plus)
- Customs and Logistics Terminology
- Proficiency in Microsoft Excel
- Customer service skills
- Excellent Communication skills (oral & written)
- Detail oriented/accurate and thorough
- English Level B2+/ C1

**Person Profile**:

- Individual must be detail oriented, self-directed and have strong independent problem solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
- Flexibility and resiliency is inherent in the job responsibilities

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