Ocean Freight Services Specialist

hace 2 semanas


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

We are seeking an experienced Ocean Freight Services Specialist to join our team at 3M. This role plays a key part in ensuring the smooth administration of transportation and ocean export support services.

Main Responsibilities
  • Scheduling and booking export shipments
  • Handling of ocean FCL Export Shipments
  • Shipment's pickup arrangements and planning
  • Conformity verification of all documentation at time of shipment preparation in compliance with US customs requirements
  • Building and maintaining good relations with carriers

We pride ourselves on offering a positive and inclusive work environment, where our employees can grow and develop their skills.

The successful candidate will have a strong background in logistics and experience in trade compliance requirements for import and export. They will be proficient in Microsoft Excel and have excellent communication skills.

In this role, you will be responsible for:

  • Verifying bookings and getting appropriate approvals when needed from overseas
  • Tracking and tracing of shipments from beginning to final destination
  • Solving in a timely and business efficient manner customer complaints and implement measures to prevent them from reoccurring
  • Solving of internal and operation problems in a timely and business efficient manner in order to prevent service deficiencies and/or customer's dissatisfaction
  • Improving on an ongoing basis internal systems and procedures in order to excel in customer service and departmental efficiency

You will have frequent contact with several other departments within the organization to resolve customer concerns and/or questions.



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