Innovation and Customer Experience Lead

hace 1 semana


Alajuela, Alajuela, Costa Rica Smiledirectclub A tiempo completo
Job Description

The Innovation and Customer Experience Lead will be responsible for leading the design and development of contact center technology innovation strategy and platforms. This individual will work closely with cross-functional teams to identify opportunities for digital transformation and develop business cases to support these initiatives.

Responsibilities will include:

  • Leading the development of technology innovation strategies
  • Conducting research and analysis to identify opportunities for digital transformation
  • Collaborating with leadership stakeholders to inform strategic decision-making
  • Developing and evaluating business cases for technology investments
  • Managing and implementing contact center technologies

This is an exciting opportunity for a motivated and experienced professional to join our team and drive innovation and customer experience efforts.



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