Customer Experience Advocate

hace 1 semana


Alajuela, Alajuela, Costa Rica Sysdig A tiempo completo

We value diversity and open dialogue to spur innovative ideas, working collaboratively to achieve our goals. At Sysdig, we believe in creating a customer-centric experience that sets us apart from the competition.

We're seeking a technically strong individual with a mix of technical support and engineering expertise to work closely with our enterprise customers. As a Senior Customer Reliability Engineer, you will be a key point of contact for resolving complex technical issues and ensuring customer success with their deployments.

Key Responsibilities:

  • Work as an integral member of the technical support team, providing incident management and customer problem resolution.
  • Document issues, debug complex problems, and collaborate with Engineering to provide solutions.
  • Conduct technical troubleshooting sessions with internal team members and customers.

Required Skills and Qualifications:

  • 5+ years of experience as a technical support/escalation resource for enterprises in a related field (container management, cloud management, systems management, PaaS).
  • Hands-on Linux experience.
  • Knowledge of one or more scripting languages (Bash/Shell/Python, etc).

Benefits:

  • Competitive compensation including equity opportunities.
  • Flexible hours and unlimited time off.
  • Additional recharge days.


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