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Job Overview
The Sales Support Representative role is a dynamic opportunity to provide exceptional customer service and support to internal customers. As a key member of the Redeems team, you will be responsible for handling varied internal customer transactions, including inbound calls, customer order entry, and servicing customer accounts.
Key Responsibilities
- Act as the primary liaison with internal customers, providing clear and professional communication via telephone and written correspondence.
- Educate and inform internal customers on various processes and direct them to appropriate resources.
- Have knowledge and understanding of current processing systems, providing service to both internal and external customers.
- Handle internal and external customer inquiries, claims, and complaints, interpreting policies and regulations, investigating problems, and communicating with other departments and providers to research and resolve issues.
- Practice first call resolution with internal and external customers, improving customer satisfaction by identifying patterns of problems and barriers to solutions.
- Participate in and maintain a quality service culture, participating in or leading department initiatives and sharing knowledge with colleagues.
- Responsible for completing assigned tasks within SLA targets, generating and providing simple reports and analytics directly related to the function.
- May include training and development skills for new hires, acting according to 3M regulation and policies.
Why Join Our Team?
We offer a flexible work environment that allows employees to work in ways that enable our business and performance goals. You will have flexibility in where and when you can do your best work, depending on your needs and preferences.
