Customer Service Expert
hace 4 días
The role of the Customer Service Representative is to provide exceptional service and results within our Customer Service Organization. This involves delivering timely and accurate order management processing, education, and problem-solving for our customers.
Key Responsibilities:
- Act as the primary liaison with 3M customers
- Communicate clearly and professionally with 3M personnel by telephone and/or written correspondence
- Educate and inform the customer of various processes and direct them to appropriate resources
- Manage customer orders from entry to delivery
- Develop and lead improvements and/or solutions to work processes and tools
- Handle non-routine and difficult inquiries
Skills and Qualifications:
- Strong interpersonal skills in working with diverse levels of business partners, team members, and leadership are required to deliver on Customer Service Operations/MSO objectives
- Excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
- Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
- Demonstrated attention to detail to prevent errors in work
- Flexible attitude and ability to work within a rapidly growing organization
- Knowledge and use of SAP and Sales Force systems, Maintain, and remain current with all SAP/SF training and certifications
- Ability to handle sensitive/confidential data
- Adapts differing techniques and methods to develop solutions for a variety of complex customer service issues
Benefits:
This position offers opportunities for growth and development within the organization. As a member of the Customer Service Team, you will be part of a dynamic and collaborative environment that values innovation and continuous improvement. In this role, you will have the opportunity to develop your skills and expertise, and contribute to the success of the company.
-
Customer Service Coordinator
hace 2 días
Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completoAbout the RoleThis Customer Service Coordinator position is responsible for supporting customer accounts across all tiers. The ideal candidate will have excellent communication skills and be able to analyze and respond to customer requests, resolving issues and preparing reports as needed.The successful candidate will work closely with operations to resolve...
-
Customer Service Ambassador
hace 3 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoAbout Us: Marriott International, Inc. is a leading global hospitality company with over 7,000 properties across more than 131 countries.Our Mission: We are committed to delivering outstanding service and creating memorable experiences for our guests.The Job: As a Guest Experience Expert, you will be the face of our brand, providing exceptional service to...
-
Customer Service Ambassador
hace 21 horas
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completo**About Us**Fairfield Inn & Suites by Marriott is a hospitality leader dedicated to delivering exceptional experiences for our guests. Our mission is to provide clean, comfortable, and productive accommodations that make travel easy and enjoyable.As a Guest Experience Expert at Fairfield Inn & Suites by Marriott, you will play a vital role in achieving our...
-
Customer Service Representative
hace 2 semanas
Alajuela, Alajuela, Costa Rica Tactical Back Office A tiempo completoMust have an excellent Spanish and English communication and comprehension skills, both written and spoken- Experience in customer service field such as customer service, helpdesk, technical support, collection or billing- Open to fresh graduates with fluency on Spanish and English language- Willing to start asap
-
Customer Service Specialist
hace 3 días
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completoJob OverviewWe are seeking a skilled Customer Service Specialist to join our team at Fairfield by Marriott San Jose Airport Alajuela. As a key member of our staff, you will be responsible for delivering exceptional service to our guests.ResponsibilitiesProvide top-notch service to guests, ensuring their needs are met and exceeded.Work collaboratively with...
-
Customer Account Development Specialist
hace 2 días
Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completoAt United Parcel Service, we are committed to providing a workplace free of discrimination, harassment, and retaliation. As a Logistics Service Delivery Coordinator, you will be responsible for advising on customer setups, providing service failure recovery management, and keeping customers informed of new products, service enhancements, shipment, and order...
-
Customer Service Coordinator
hace 21 horas
Alajuela, Alajuela, Costa Rica Hologic, Inc. A tiempo completo**Job Summary**Hologic, Inc. is seeking a highly skilled Customer Service Administrator to join our team in supporting sales organizations.The ideal candidate will possess superior communication skills, strong interpersonal and organization skills, and a dedication to ensuring quality standards are maintained.Responsibilities include responding to customer...
-
Customer Service Ambassador
hace 20 horas
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completo**Job Overview**We are looking for a skilled Customer Service Ambassador to join our team at Residence Inn by Marriott. As a key member of our staff, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and unique.**Key Responsibilities**Process operational needs and address guest requests in a timely...
-
Global Customer Service Analyst
hace 4 semanas
Alajuela, Alajuela, Costa Rica 3M A tiempo completo**Job Description**:Job summary:The person hired for the position of Global Customer Service Analyst will focus on delivering high quality service and results within our Customer Service Organization by providing white glove service for our customers through timely and accurate order management processing, education and problem solving.This person will need...
-
Customer Service Coordinator
hace 2 días
Alajuela, Alajuela, Costa Rica Ecolab A tiempo completoWe are looking for a highly skilled professional to fill the role of Field Service Manager I within our Food Retail Services division. In this position, you will be responsible for developing and managing a territory of customers and providing them with prompt, personal and reliable customer service.Key responsibilities include providing service to store...
-
Customer Service Liaison
hace 2 días
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completoKey QualificationsTo be successful in this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You should also be proficient in using technology to manage reservations, dry cleaning, and other guest requests. Additionally, you must be able to stand for extended...
-
Logistics Service Delivery Coordinator
hace 2 días
Alajuela, Alajuela, Costa Rica United Parcel Service A tiempo completoThe ideal candidate for this role will have excellent communication and problem-solving skills, with the ability to work effectively in a team environment. As a Global Supply Chain Operations Manager, you will be responsible for reviewing rates, tracking shipments, and orders while updating customer files and profiles.Responsibilities:Reviews rates, tracks...
-
Service Center Leader
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoThe RoleAs a Customer Service Team Manager, you will be responsible for leading our Order Document Intake Team and delivering high-quality customer service. This is a challenging and rewarding role that requires a strong leader with excellent communication, coaching, and problem-solving skills.About the TeamYou will be part of a talented and dedicated team...
-
Bilingual Customer Service
hace 6 días
Alajuela, Alajuela, Costa Rica Solventum A tiempo completo**Job Description**:Bilingual Customer Service-Solventum3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives.As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data...
-
Customer Service Logistics Coordinator
hace 3 días
Alajuela, Alajuela, Costa Rica Doris Peters & Associates A tiempo completoJob Summary: Doris Peters & Associates is seeking a highly skilled Logistics Customer Care professional to join our team. In this role, you will be responsible for ensuring efficient logistics process flow and accurate data entry.">About Us: As a leading logistics company, we strive to provide exceptional customer service while maintaining strong...
-
Guest Service Expert Server
hace 2 semanas
Alajuela, Alajuela, Costa Rica Marriott International, Inc A tiempo completo**Job Number** 23128266**Job Category** Food and Beverage & Culinary**Location** Residence Inn San Jose Escazu, Ave. Escazu Complex Prospero Fernandez Hwy, San Jose, Costa Rica, Costa Rica**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren't just about putting food on the table that our guests will...
-
Customer Experience Ambassador
hace 2 días
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completoJob Summary: We are seeking a highly skilled and experienced Guest Service Expert to join our team at Fairfield Inn & Suites by Marriott. As a key member of our staff, you will be responsible for delivering world-class service to our guests, ensuring that every interaction is warm, welcoming, and memorable.Main Responsibilities:Provide exceptional service to...
-
Food and Beverage Service Expert
hace 3 días
Alajuela, Alajuela, Costa Rica Marriott Worldwide A tiempo completoCompany Overview: Marriott Worldwide is a leading hospitality company that prides itself on delivering exceptional guest experiences. Our team of professionals works tirelessly to ensure that every guest feels welcome and valued.">Job Description: As a Guest Service Expert, you will be responsible for providing world-class service to our guests. This...
-
Customer Service Representative
hace 24 horas
Alajuela, Alajuela, Costa Rica Bb | Mz A tiempo completoWe're looking for a customer service representative who is excited to work from home (100% remote), who will receive inbound and outbound calls from US Technicians.As CSR you must be great and confident on the phone in order to answer concerns, gather info, and be able to clarify any questions.For this, you must be able to work under pressure, handle stress...
-
Customer Service Team Manager
hace 2 días
Alajuela, Alajuela, Costa Rica 3M A tiempo completoOverviewWe are seeking an experienced Service Center Leader to join our team. As a key member of our leadership team, you will be responsible for leading our Order Document Intake Team and ensuring the delivery of high-quality customer service.About the RoleThis is a senior leadership role that requires a strong leader with exceptional communication,...