Customer Service Associate
hace 1 semana
About the Role
We are seeking a highly skilled Customer Service Associate to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and technical support to our clients.
Main Responsibilities
Primary duties include:
- Responding to inbound inquiries and complaints from internal and external customers.
- Triage calls to appropriate areas within 3M for further assistance.
- Providing inquiry resolution and escalation per established processes.
- Documenting customer interactions accurately and completely.
- Managing entry-level questions on product information and technical specs.
- Triage calls to appropriate areas with 3M for further assistance.
- Sharing 3M new products and services with customers to meet their requirements.
Requirements
To be successful in this role, you will need:
- A high school diploma and a minimum of two years of combined experience engaging, servicing or selling to customers, clients, in a tech support, customer service role.
- B2 English language proficiency or higher.
- Possession of a bachelor's degree or higher (completed and verified prior to start).
- Knowledge of Salesforce CRM.
- Exceptional customer service competencies.
- Ability to work in a high-volume, rapidly changing environment.
- Clear and conceptual thinking ability; excellent judgment of discretion.
- Previous 3M experience/knowledge with our systems, processes and businesses.
- Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems.
- Ability to work in a team environment and willing to collaborate and compromise, including team leadership.
- Strong Active Listening skills.
- Ability to follow through with commitments and show concern for the needs of others.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products, 3M Customer Service systems is a plus.
- Strong organizational and multitasking skills with the ability to stay focused on prioritized tasks.
- Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines.
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