Operational Forecasting Specialist

hace 16 horas


San José, San José, Costa Rica Smartsheet A tiempo completo

We are seeking a highly skilled Operational Forecasting Specialist to join our Support Operations - Workforce Management (WFM) Team.

This role will be responsible for assisting with the development and maintenance of long-term and short-term forecasts, ensuring accurate daily, weekly, and monthly staffing requirements.

The ideal candidate will have a strong understanding of forecasting methodologies, schedule creation, and Microsoft Excel/Google Sheet skills. They will also possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

The WFM Team is responsible for managing contact center operations, and this role will play a critical part in achieving operational service level targets through active monitoring of performance metrics.

Key Responsibilities:



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