Operational Business Development Specialist, Costa Rica

hace 15 horas


San José, San José, Costa Rica Smartsheet A tiempo completo

Company Overview

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Smartsheet empowers organizations to achieve their best work through its cloud-based platform for work execution. This platform enables teams to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

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Job Description

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As a Services Operations Specialist, you will play a crucial role in supporting the operational infrastructure of Smartsheet's Professional Services business. You will collaborate with departmental leaders and stakeholders to drive operational efficiency and effectiveness. Your responsibilities will include supporting internal systems and logistical operations, as well as internal business processes required to build and operate a scalable services business.

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Key Responsibilities:

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- Provide exceptional customer service to internal and external customers

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- Partner with sales teams to review statement of work contracts (SOW) to finalize sales transactions

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- Coordinate with Finance to process monthly services billings and respond to inquiries related to project invoicing

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- Work with other departments, including sales, services, finance, legal, resourcing, and support teams, to finalize sales transactions

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- Improve operational systems and tracking infrastructure by identifying areas for improvement of internal processes, including the Professional Services Automation (PSA) System

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- Maintain prioritization of operational projects and resources

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- Create initial manual project creations for services engagements to allow delivery teams to kickoff the project and begin delivering hours to ensure project delivery is compliant with contractual terms

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- Support delivery teams, operations excellence, and management with troubleshooting project issues, as needed

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- Develop and maintain clear, concise, and accurate SOPs and process documentation

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Requirements

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We are seeking a proactive individual with 3+ years of experience in an operations or administrative role. Knowledge of professional services organization is a plus. The ideal candidate should have experience driving projects from concept through completion and possess a demonstrated ability to take initiative.

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Benefits

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Smartsheet offers a comprehensive benefits package, including fully paid Health & Life insurance for full-time employees and family members, a monthly stipend to support work and productivity, 12 days paid Vacation + Flexible Time Away Program, 20 weeks fully paid Maternity Leave, 12 weeks fully paid Paternity/Adoption Leave, Personal paid Volunteer Day to support our community, opportunities for professional growth and development, company-funded perks, and teleworking options from any registered location in Costa Rica (role-specific).

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Equal Opportunity Employer

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Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany.



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