Operations Excellence Specialist

hace 5 días


San José, San José, Costa Rica Smartsheet A tiempo completo
Job Summary

We are seeking an experienced Operations Excellence Specialist to join our team in Costa Rica. This role will be responsible for driving tactical daily operations, providing excellent customer services, and improving operational systems and tracking infrastructure.

The ideal candidate will have 3+ years of experience in operations or administrative roles, knowledge of professional services organizations, and a proactive mindset with the ability to take initiative.

About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale. We offer a range of benefits, including fully paid Health & Life insurance, monthly stipend, 12 days paid Vacation + Flexible Time Away Program, fully paid Maternity Leave, fully paid Paternity/Adoption Leave, Personal paid Volunteer Day, Opportunities for professional growth and development, Company Funded Perks, Teleworking options from registered location in Costa Rica.

Responsibilities
  • Drive tactical daily operations by providing excellent customer services to internal and external customers.
  • Partner with sales teams to review contracts and finalize sales transactions.
  • Coordinate with Finance to process monthly services billings and respond to project invoicing inquiries.
  • Work with other departments to finalize sales transactions.
  • Improve operational systems and tracking infrastructure by identifying areas for improvement.
  • Maintain prioritization of operational projects and resources.
  • Create project frameworks for services engagements.
  • Support delivery teams with troubleshooting project issues.
  • Create and maintain clear SOPs and process documentation.
Requirements
  • 3+ years experience in operations or administrative role.
  • Knowledge of professional services organization a plus.
  • Experience driving projects from concept to completion.
  • Proactive mindset with ability to take initiative.
Compensation

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience.



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