Operations Account Manager
hace 16 horas
Micro Focus is a leading enterprise software provider, delivering mission-critical solutions that power the digital world. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace.
Job SummaryWe are seeking an experienced Operations Account Manager to join our team. In this role, you will be responsible for executing operational processes related to Customer Master Data setup and maintenance. Your primary objective will be to ensure the efficient execution of defined processes, measure their effectiveness, and analyze areas for improvement.
Key Responsibilities:- Handle the operational business relationship with customer accounts.
- Conduct complex operational analysis on customer data and collaborate with other functions to drive resolution of operational issues.
- Consult and advise on operational matters of account management cases to internal clients at peer levels and above.
- Communicate process changes to customers/partners and internal clients; support the implementation phase.
- Implement specified changes to data, content, and systems to improve data quality, operational efficiency, and effectiveness.
- First-level university degree or equivalent experience.
- 1-2 years of experience in a business-related function, preferably data analysis and Master Data Management.
- Strong communication skills (written, verbal, presentation).
- Mastery in English and local language as well as other languages as required.
- Ability to work proactively as a member of a team and independently.
At Micro Focus, we are committed to being an Equal Opportunity Employer. We welcome candidates from diverse backgrounds and offer a supportive and inclusive environment where everyone has the opportunity to grow and succeed.
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