Business Operations Manager
hace 12 horas
We are seeking a highly skilled Business Operations Manager to join our Global Scaled Services Team (GSS) in Costa Rica. As an Account Delivery Manager, you will be responsible for maintaining healthy relationships with stakeholders, understanding their requirements, and executing growth and development plans for internal products and services.
Key responsibilities include contributing to business plan development, supporting the improvement of end-customer experience in collaboration with cross-functional teams, and negotiating trade-offs between short-term stakeholder needs and longer-term investments.
You will also deal with ambiguity, adapt new ways of working, and lead influentially by teaching and scaling best practices across GSS teams and stakeholders.
The ideal candidate will have experience in E-commerce, Retail, Consulting, and/or B2B, with self-motivation and the ability to work independently. Familiarity with PMP Methodology, Agile/Scrum methodologies, and analytical, account management, and productivity tools is a plus.
Responsibilities:
- Contribute to business plan development and support the improvement of end-customer experience
- Negotiate and make trade-offs between short-term stakeholder needs and longer-term investments
- Deal with ambiguity and adapt new ways of working
- Lead influentially by teaching and scaling best practices
- Build and maintain strong communication within internal teams and with stakeholders
- Use customer feedback, market growth trends, data, and analyze key metrics to contribute to feature and program development
- Identify, optimize, and execute improvements that benefit a large set of customers
Requirements:
- 4+ years of experience in digital advertising, entertainment, and client-facing roles with a focus on data analysis
- Experience in E-commerce, Retail, Consulting, and/or B2B
- Self-motivated and capable of working independently
- Familiarity with PMP Methodology, Agile/Scrum methodologies
- Analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like Salesforce, Smartsheet, and Microsoft Office Suites
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
About Us:
Amazon Support Services Costa Rica Srl is committed to providing exceptional customer service and support to our customers. We are a team of passionate and dedicated professionals who strive to deliver outstanding results and exceed expectations.
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