Customer Experience Specialist

hace 4 días


San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

**Job Overview**

In the role of a Live Broadcast Coordinator at Teleperformance Costa Rica, you will be responsible for monitoring live broadcasts, including live events such as sports and awards shows, as well as syndicated programs lacking Over-the-top rights. Using various web-based tools and devices, you will ensure that rights-restricted streams are only available to appropriate audiences based on time, device, and/or location.

**Key Responsibilities**

  • Escalate and communicate issues in a timely manner, handle escalated issues, and work closely with internal teams and vendors/providers to resolve network/audio/video issues.
  • Maintain active awareness of multiple simultaneous video feeds with meticulous attention to detail.
  • Escalation of issues to internal departments or Production for resolution.
  • Work with the appropriate team for flagging analysis.
  • Monitor live and non-live events using in-house tools, fix and escalate issues as applicable.
  • Validate and edit the start/end times of live programming.
  • Collaborate with cross-functional teams for escalating/troubleshooting issues.

**Requirements**

  • A high school diploma or equivalent (minimum).
  • An English level of B2 minimum.
  • At least 1 year of professional experience.
  • Prior experience in a live operations/time-sensitive environment is highly desirable.

**Required Skills**

  • The ability to type 25+ WPM with a high rate of accuracy.
  • Willingness to work in weekends and late evening shifts.
  • Good oral and written communication skills.


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