Digital Account Management Education

hace 1 semana

San José, Costa Rica Microsoft A tiempo completo

The Education Digital Sales Account Manager Seeks to deepen relationship with customers during interactions by being customer-focused; connecting the customer to Microsoft executives.
Proactively develops a comprehensive understanding of customer industry and identifies opportunities to drive optimization and digitalization solutions.
Engages with customers to lead strategic technology transformation.
Develops and oversees the execution of Territory plans for multiple accounts to ensure Microsoft revenue targets and customer business needs are met and aligned with purchasing process.
Sets priorities, focus, and resources and strengthens operations to commit to optimize tecnology acquisition at scale.
Expands network of key internal partners to ensure execution of core tasks and account transactions.
Orchestrates others to anticipate issues on customer satisfaction, determine the root cause of problems, remove blockers, and establish recovery action plans as need to improve customers' overall experience.
Leads and orchestrates extended virtual teams and key stakeholders with deep industry expertise to expand customer relationships.
Develops strategies to secure buy in and execution of plans and aims to identify new opportunities within assigned accounts.
Implements strategies to engage stakeholders and sells opportunities and usage of Microsoft solutions.
Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in customer industry.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
**Responsibilities**:
**Customer Engagement**
- Establishes and maintains customer engagements.
Maximizes value of customer contact.
Documents and synthesizes customer contacts for maximum effectiveness.
Coaches others on customer relationships and engagement.
Maintains breadth and depth of customer relationships and increases level of customer contacts.
Maintains contacts across lines of business.
Implements tiered approach to cadence and depth of contacts.
Breaks through to new contacts in new accounts and creatively builds customer engagement.
Advocates for customers (voice of the customer) within the organization/Microsotf.
Serves as central point for all customer communications.
Manages relationships on behalf of the customer.
Delivers value-based solutions for customer.
Introduces different resources based on customer contacts.
Correctly aligns resources and orchestrate scalability through partners (e.g., partners, v-team).
Reaches out to and engages with customers through digital channels (e.g., social selling, audio, video).
- Captures and shares internally and externally key learnings about customers, history, and interest.
Understands customer business and desired outcomes.
Uses available digital tools to conduct and compile research.
Applies lessons learned to future research.
Relates customer priorities to Microsoft priorities and strategy.
Demonstrates knowledge across industry and takes relevant use cases to customers.
Leverages partners and v-teams to understand customer landscape and build on relationships with customers.
Manages relationships inclusive of customers, partners, and internal and external stakeholders.
- Ensures continuity of customer accounts and monitors customer satisfaction metrics (e.g., timeliness and quality of contact).
Follows up and incorporates feedback from customers into future engagements.
Ensures implementation matches intent and follows up as needed.
Serves as resource for others on customer satisfaction best practices.
Manages primary contact appropriately to ensure feedback is gathered from the correct sources on an ongoing basis.
Triages customer dissatisfaction and handles in timely manner (e.g., prioritization, escalation).
**Account Management**
- Conducts analyses into what customers are using versus needs.
Identifies resources (e.g., v-team orchestration) and partner solutions to help customers derive value from existing Microsoft investments.
- Collaborates with others, both internally and externally to Microsoft in order to achieve revenue targets.
Manages key stakeholders to meet critical deadlines.
Orchestrates strategic conversations internally or externally to match teams and resources to customer needs and to streamline customer experience.
Cultivates resources for ongoing collaboration and future engagements.
Provides insights across the organization.
Identifies and solicits resources needed for success.
- Identifies and qual

  • Digital Account Executive

    hace 5 días

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Digital Account Management

    hace 3 semanas

    San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Digital Account Executive

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create...

  • Manager, Account Management, Strategic Account

    hace 3 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Experience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...

  • Digital Assurance Specialist

    hace 4 semanas

    San José, Costa Rica DXC Technology A tiempo completo

    **Purpose**: - Assist the account in meeting its security related contractual obligations, ensuring the account is at the mandated required level of security controls, preparing for internal and external audits, and ensuring all documentation is at the required standard level and is reviewed on a regular basis. - Add value by identifying and minimizing key...

  • Account Management, Strategic Account Services

    hace 2 semanas

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree- 2+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.Job summaryThe Strategic Account Services (SAS) organization is...

  • Account Manager

    hace 5 días

    San José, San José, Costa Rica Drop Zero Digital A tiempo completo

    **Who are we?**At Drop Zero Digital, we're not just building an agency but we're crafting a haven for the ambitious and the innovative.**What we're looking for**: Account ManagerAs our Full-Time Account Manager, you'll be at the forefront in our client relationships.This role isn't just about managing communications; it's about owning them.You'll be the...

  • Account Management, Strategic Account Services

    hace 5 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree.- Proficiency on English Language (Written and Spoken).- Experience using analytical, sales, and productivity tools.Account Manager- 3+ years professional experience.Senior Account Manager- 4+ years professional experience with a focus in relationship management and negotiation skills.Manager, Account Management- 2+ years managing a team of...

  • Account Manager

    hace 3 semanas

    San José, Costa Rica Drop Zero Digital A tiempo completo

    **Who are we?** At Drop Zero Digital, we're not just building an agency but we’re crafting a haven for the ambitious and the innovative. **What we’re looking for**: Account Manager As our Full-Time Account Manager, you'll be at the forefront in our client relationships. This role isn't just about managing communications; it's about owning them. You'll...

  • Casino Account Manager

    hace 3 días

    San José, Costa Rica Now Digital Talent A tiempo completo

    We are looking for a proactive and results-driven individual to join our team as a Casino Account Manager.As the Casino Account Manager, you will be responsible for building and maintaining strong relationships with our casino clients, driving sales, and maximizing revenue.Your sales background, account management experience, and leadership skills will be...

  • Account Support Management

    hace 4 días

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...

  • Account Support Management

    hace 19 horas

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...

  • Account Manager

    hace 3 semanas

    San José, Costa Rica Drop Zero Digital A tiempo completo

    **Who are we?**At Drop Zero Digital, we're not just building an agency but we're crafting a haven for the ambitious and the innovative.**What we're looking for**: Account ManagerAs our Full-Time Account Manager, you'll be at the forefront in our client relationships.This role isn't just about managing communications; it's about owning them.You'll be the...

  • Digital Transformation Solutions Expert

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    At Microsoft, our mission is to empower individuals and organizations worldwide to achieve more. We foster a culture of growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.Growth mindset enables us to lean in and learn what matters most to our customers, creating foundational knowledge for customer-first...

  • Senior Account Management Lead

    hace 3 días

    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    We are seeking a highly motivated Senior Account Management Lead to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for leading a team of Strategic Account Managers to drive business growth and development. The ideal candidate will have 6+ years of professional experience in corporate retail, buying,...

  • Account Support Management

    hace 4 días

    San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Account Support ManagementThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Account Support Management is a remote client position responsible for delivering in-scope contracted services and ensuring proactive activities are delivered according to Service Level Agreements to enable profitability.You are...

  • Account Operations

    hace 2 semanas

    San José, Costa Rica Micro Focus A tiempo completo

    Responsible for the execution of operational processes relating to Customer Master Data set up and maintenance.Measures, reviews and analyses for efficiency and effectiveness of defined processes.Accountable for operational performance-based metrics and agreed upon service level objectives/agreements as well as ensuring adherence to company policies and...

  • Account Operations

    hace 5 días

    San José, San José, Costa Rica Micro Focus A tiempo completo

    **About us**Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace._That's high...

  • Account Management Coordinator

    hace 5 días

    San Francisco, Heredia, Costa Rica Bcd A tiempo completo

    **Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team****Account Management Coordinator (Hybrid)**:- Full time, Heredia, Costa Rica_You will be responsible for supporting the account management team to include but not limited to research, information and data gathering, analyzing data, assisting in the preparation of...

  • Digital Transformation Lead

    hace 4 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Job Overview: Microsoft is seeking a highly skilled Digital Transformation Lead to oversee a portfolio of our largest public sector customers in the English-speaking Caribbean region. As a key member of our sales team, you will be responsible for building and maintaining relationships with executives and business decision-makers at high levels of the...