Service Desk Agent
hace 2 semanas
Company Description
Altus is a worldwide leader developing software projects around Cisco technologies.
Our focus is to help clients improve their customer experience practices, using technology to simplify processes and streamline collaboration between our customers and their end-users.
Our innovation practice has been recognized multiple times.
We won a worldwide challenge because of our software-driven innovation.
We are a company eager to demonstrate that Costa Rican talent is amongst the best in the world.
Our culture is one of constant innovation, it is in our DNA to keep thinking about new ways of doing things and question the status quo.
**Job Description**:
Provide technical support service in English and Spanish over the phone and on site.
Incident and service request resolution.
Creation, modification, resolution, escalation and monitoring of cases entered through the different ticketing platforms.
Compliance with service level agreements.
Provide monitoring of the essential services in the operation (NOC).
Direct communication with customers and suppliers.
Production of technical guides and other support documents.
Availability for on-call coverage.
**Qualifications**:
Fluent conversational and written English, higher than 90% proficiency.
Computer support technician.
1 year experience.
Additional Information
We support diversity and inclusion.
We know we need to do better, but it is something that we are continually trying to improve.
Innovation is in our DNA.
It does not matter if you are new to the company or a veteran, it does not matter if you have 20 years of experience or are freshly out of college.
Your ideas will be heard and valued.
Our values are:
- ** Integrity**: Hey, we will be successful without compromising our values and who we are
- ** Compromise**: We believe in team efforts.
If you need our help in your personal life, we will do our best.
If we are working hard to help a customer, we expect your best.
- ** Flexibility**: Customers change their requirements often, we try to accommodate.
Work is just one aspect of your life, we understand that and can be flexible so you can keep studying, practice your hobby, take care of your kids (You know, the things that make us happy and are not work)
- ** Passion**: This job might not be your life-goal, your greatest dream, but as long as you are working with us, you have got to put your heart into it.
If you are not enjoying what you do, other companies will make you happy; life is too short to be at a job you do not love.
Last but not least, we are looking for someone who thinks that in Costa Rica we can be **the best of the best.
**The traditional "pobreci-tico" mentally will not fit our culture.
If you think that in Costa Rica we can create great solutions that compete with the best Europe and America has to offer, you have our same DNA.
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