Senior Deal Desk Specialist, Costa Rica
hace 6 meses
Smartsheet is looking for a Senior Deal Desk Specialist to join our Finance Operations team supporting the Global Sales and Finance Operations teams with facilitation of deals through the Quote to Cash sales cycle. You will work with essential partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.
You will report to our Deal Desk Manager located in our Costa Rica office.
**You Will**:
- Be a trusted advisor to the Global Sales Teams for deal structuring and support other company partners throughout the sales cycle to expedite deal execution
- Provide guidance on routine to moderately complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet
- Work with multiple teams including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance to address custom deal requirements
- Enhance specialized issues to appropriate partners and bring resolution to those issues.
- Be the main contact to lead deals through appropriate approval level
- Review deal progression and collaborate with team members to ensure deal cycle times and precise execution.
- Follow a same-day response commitment to set service standards that can be relied upon
- Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies
- Ensure all approved requests have been documented observing Finance Operations and accounting processes
- Ensure compliance with internal controls and work towards zero processing errors
- Establish and lead project improvement plans with defined timeline
- Contribute to different process improvement projects
**You Have**:
- 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
- An understanding of sales process, Billing, revenue recognition including structuring of a deal and contract management.
- Consulted on common deal patterns
- Experience supporting Resellers
- Affect change within the organization to improve processes
- Excellent oral/written communication skills
- Work flexible hours on a rotating schedule for coverage to support EMEA and APAC Sales teams
- Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems
**Perks & Benefits**:
- Fully paid Health & Life insurance for full-time employees and family members.
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- Monthly stipend to support your work and productivity
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
**Equal Opportunity Employer**:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
BI-Remote
LI-Remote
-
Senior Business Deal Facilitator, Costa Rica
hace 1 mes
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet empowers organizations to plan, capture, track, automate, and report on work at scale. We are seeking a Senior Business Deal Facilitator to facilitate deals through the Quote to Cash sales cycle.The ideal candidate will have 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company, with a strong understanding of sales process,...
-
Sr. Deal Desk Lead
hace 2 meses
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleAs a Sr. Deal Desk Lead at ServiceNow, you will be responsible for collaborating with our sales team to structure and negotiate complex deals. Your expertise will ensure alignment between customer executives and our company, driving deal win themes and strategies. You will lead deal structuring efforts for critical client engagements and own...
-
Quality Management Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoSysco Costa Rica is seeking a Quality Management Specialist to join our team in Heredia. This role plays a vital part in ensuring the Service Desk operates at its highest level of quality and efficiency.Job DescriptionThis position is responsible for executing the Quality Management program, focusing on continuous improvement initiatives within the Service...
-
Deal Desk Analyst
hace 6 meses
San José, Costa Rica Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Strategic Deal Development Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the Role:We are seeking a skilled Strategic Deal Development Specialist to join our team. In this role, you will play a critical part in supporting the commercial design, modeling, and execution of our largest deals.Key Responsibilities:• Collaborate with Large Deal Leads to develop and model financials for strategic partnership opportunities• Work...
-
Senior Quality Assurance Specialist
hace 2 semanas
San José, San José, Costa Rica Theragenics Costa Rica Ltd. A tiempo completoJob OverviewWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Theragenics Costa Rica Ltd. in San José, Costa Rica.
-
Deal Desk Associate
hace 7 meses
San José, Costa Rica cloudpay A tiempo completoA vital component of our expanding sales support function, facilitating the contracting process for new customers. **Daily Duties and Main Responsibilities will include**: - Generate new business contract packs - Act as gatekeeper to team inbox and manage tickets related to sales operations support requests for new business transactions - Monitor the...
-
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoCompany OverviewAt ServiceNow, we revolutionize the way businesses operate. Our technology empowers organizations to work more efficiently and effectively. With a team of ambitious change makers, we strive for innovation and excellence in everything we do.We serve over 7,700 customers worldwide, including approximately 85% of the Fortune 500. We're proud to...
-
Senior Technical Documentation Specialist, Costa Rica
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a Senior Technical Documentation Specialist to join our team at Amazon Support Services Costa Rica Srl.Job OverviewThe successful candidate will have 2+ years of experience in Human Resources, Customer Service and/or back-office compliance-related environments, with content writing and MS Office skills, and B2+ English...
-
Technical Support Specialist
hace 1 mes
San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Dwellworks Costa Rica Ltd. In this role, you will provide exceptional customer service to users across all levels, requiring strong communication and problem-solving skills.Your primary responsibility will be to manage the help desk for third-party independent consultants, including...
-
Desarrollador de Software Senior en Sodexo Costa Rica
hace 4 semanas
San José, San José, Costa Rica Sodexo Costa Rica A tiempo completoDescripción del Puesto:Sodexo Costa Rica busca un Desarrollador de Software Senior para unirse a su equipo de tecnología. El candidato ideal posee experiencia en el desarrollo de software y conocimientos en programación, así como habilidades en colaboración y comunicación efectiva.Responsabilidades del Puesto:* Desarrollar soluciones de software...
-
Senior Business Quoting Solutions Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Title: Senior Business Quoting Solutions SpecialistAbout the RoleThis is a fantastic opportunity to join Amazon Support Services Costa Rica Srl as a Senior Business Quoting Solutions Specialist. As a key member of our team, you will be responsible for developing complex quoting solutions for business clients, leveraging your knowledge of Amazon Business...
-
Data Management Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Bridgestone Costa Rica A tiempo completoJob SummaryWe are seeking a highly skilled Data Management Specialist to join our team at Bridgestone Costa Rica. In this role, you will be responsible for supporting the Marketing team and managing the Location Portal.Main ResponsibilitiesProcess customer and dealer data through system integrations or data uploads in the marketing system.Lead projects or...
-
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the RoleWe are seeking a highly skilled Global Sales and Finance Operations Enablement Specialist to join our Finance Operations team at Smartsheet. This role is a key part of our sales support infrastructure, responsible for ensuring seamless deal execution across various sales channels.Key ResponsibilitiesCollaborate with cross-functional teams...
-
Senior Business Development Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Business Development Specialist to join our Quoting Concierge Team at Amazon Support Services Costa Rica SRL. This is an excellent opportunity for someone with experience in consultative sales and quoting solutions to work closely with business clients, providing expert knowledge on Amazon's products and...
-
Senior Business Intelligence Specialist
hace 3 semanas
San José, San José, Costa Rica Boston Consulting Group A tiempo completo**About the Role:**We are seeking a highly skilled Senior Business Intelligence Specialist to join our Data and Research Services team at Boston Consulting Group. As a key member of our Due Diligence sector, you will play a vital role in delivering high-quality research outputs that drive business growth.**Key Responsibilities:**Conduct comprehensive...
-
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoJob DescriptionSysco Costa Rica is seeking a highly skilled Senior Financial Operations Specialist to join our team in San José. As a key member of our Mergers and Acquisitions team, you will play a crucial role in driving the success of our financial operations.
-
Global Deal Management Specialist
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft Business OperationsWe are seeking a highly skilled Global Deal Management Specialist to join our team in the Americas business-critical revenue processing functions. This role is responsible for coordinating and managing deal consultancy, contract closure, and ongoing accuracy of contracts/orders/agreements through delivery lifecycle.The successful...
-
Technical Support Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Sysco Costa Rica. This role will be responsible for providing exceptional technical support to our associates and internal customers, ensuring timely resolution of incidents and requests.About the RoleThe ideal candidate will have 1 year of experience in a Service...
-
Customer Success Deal Process Coordinator
hace 1 mes
San José, San José, Costa Rica Syniverse A tiempo completoAt Syniverse, we're committed to leading the world forward with innovative technology solutions. We believe in fostering a collaborative and inclusive culture that empowers our employees to drive success.About the RoleThe Customer Success Deal Process Coordinator will work closely with the Sales team to drive deal progression through our automated...