Account Executive

hace 5 días

San José, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.
- “As the consumer’s bureau, we want to ensure that as many people as possible can access and participate in the financial system, and we believe everyone deserves a fair shot at achieving their financial dreams.” - Craig Boundy, CEO Experian North America_

**Experian’s a leading Analytics Enterprise**

We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish - and we’re not done

**Our 17k amazing employees in 40+ countries** believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. We’re avid problem solvers. We embrace our diversity yet share similar values and growth mindsets

**What’s your next professional and personal goal?** Let Experian help bring this to life

**Job Description**:
The Account Specialist role is a hybrid role focused on sales, account management, and service. You will be working in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be the client liaison partnering with various internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.
- Research and resolve inbound client inquiries.
- Enhance existing client relationships by focusing on service needs, research, and special projects.
- Provide product training to clients to ensure effective utilization of Experian services.
- Identify renewal and upsell opportunities.
- Monitor and understand client usage behaviors to identify and address emerging trends.
- Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.

**Qualifications**:

- 2+ years of previous customer facing and sales experience.
- High school Diploma required.
- Excellent interpersonal and professional communication skills, both verbal and written (English & Spanish).
- Must be a fast learner, curious, and possess the ability to learn new information about solutions and sales processes.
- Self-starter with drive to learn independently and in a structured environment.
- Comfortable operating within a teamed service and selling approach with energy and sense of ownership.
- Competitive nature and coachable.
- Good customer service and follow-up skills.
- Good attention to detail and strong organizational skills are critical.
- Good knowledge of consumer credit reporting marketplace and willingness to learn more is highly desired.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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