Software Support Tier-1

We seek a dedicated Tier 1 Support Technician who delivers exceptional support experience. As a vital team member, you'll possess creativity, self-drive, problem-solving prowess, customer empathy, and an acute attention to detail. **Key Responsibilities**: - Provide essential support to voice and data customers, ensuring prompt and effective service...

OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world's top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...

As a VoIP Tier 1 Support Specialist, you will be responsible for providing technical assistance and support to customers using Voice over Internet Protocol (VoIP) systems. You will primarily handle incoming inquiries and troubleshoot issues related to VoIP services, ensuring timely resolution and excellent customer satisfaction. Your role will involve...

We seek a dedicated Tier 1 Support Technician who delivers exceptional support experience. As a vital team member, you'll possess creativity, self-drive, problem-solving prowess, customer empathy, and an acute attention to detail. **Key Responsibilities**: - Escalate unresolved calls to the appropriate internal teams or third-party vendors and follow up to...

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.Additionally, the Ops Sup Analyst 1 processes inquiries employees and managers...

OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to managing cases, answering phone calls & live chats.Additionally, the Ops Support Specialist 5 supports Employees navigating through direct access options available: Service Now, Help Center, Citi For You, Workday etc....

Micro Focus is one of the world's largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.Micro Focus is seeking a Change Guardian - Support Engineer Tier II to join its CyberRes...

**Create A Better Place For Everyone**: OfficeSpace is a workplace management software that gives companies everything they need - an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely diverse group, from the fastest growing technology companies to traditional enterprise customers who are transitioning to a...

About Micro FocusAbout or TeamMicro Focus is seeking an ArcSight Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong Tier II support experience to help in expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our ArcSight...

Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

This important role will report to a Team Manager of Technical Support Operations and is based at Smartsheet Costa Rica. This role is open to being 100% remote.Estimated Breakdown: 10% case management (as needed for service level requirements and customer escalations) 75% defining coaching plan for team members and coaching for improved behaviors 15% Support...

Job DescriptionPrimary Responsibilities:Managing all daily operational activity, such as but not limited to:Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...

Job Summary:The Jr. Linux/System administrators support their clients through the tickets and phone.Responsibilities: Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction. Performs diagnosis using documented procedures, troubleshooting techniques...

Better opportunities await at ShareFileShareFile offers a dynamic environment where you can excel, grow, and make a difference daily. We operate at a fast pace, embrace ambiguity, and prioritize customer satisfaction above all. At ShareFile, we value your complete self - your ideas, inspirations, ambitions, and proactiveness - and our leadership fosters an...

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ Software Support Engineer intermediate is responsible for monitoring the production environment, scheduled batch jobs, incident management and...

Job DescriptionWhat You’ll Do: Troubleshoot and provide technical support and training to appraisers, lender users, and technical integration partners Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly Identify and champion innovations and improvements to help drive the...