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Voip Tier 1 Agent
hace 2 semanas
As a VoIP Tier 1 Support Specialist, you will be responsible for providing technical assistance and support to customers using Voice over Internet Protocol (VoIP) systems. You will primarily handle incoming inquiries and troubleshoot issues related to VoIP services, ensuring timely resolution and excellent customer satisfaction. Your role will involve diagnosing hardware and software problems, guiding customers through step-by-step solutions, and escalating complex issues to Tier 2 support teams when necessary. Additionally, you will contribute to maintaining documentation, updating knowledge bases, and assisting in the implementation of new VoIP technologies and features.
- Learn Viirtue portal, support viirtue accounts, build new accounts
- Make sure all tickets are replied to, clean up desk, manage overall customer happiness,
reply to escalated tickets
- Virtual Trainings for customers
- Customer calls and opening new tickets
- Escalate tickets level 2 and level 3 when needed
- Customer Happiness and satisfaction
- Customer retention calls and happiness throughout the year
- Assist in the switch over to Viirtue, build accounts, support
- Monthly backup of the Master Support Document
- Reports to manager for support tasks and level 2 or 3 escalation
**Salary**: ₡610,000.00 - ₡630,000.00 per month
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Tier 1 Support Technician
hace 4 semanas
San José, Costa Rica Nearlinx A tiempo completoWe seek a dedicated Tier 1 Support Technician who delivers exceptional support experience. As a vital team member, you'll possess creativity, self-drive, problem-solving prowess, customer empathy, and an acute attention to detail. **Key Responsibilities**: - Provide essential support to voice and data customers, ensuring prompt and effective service...
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Security Incident Response Analyst Tier 1
hace 2 semanas
San José, San José, Costa Rica DXC Technology A tiempo completoJob specifics/responsibilities: Receive input from various event sources, investigate it for unusual and potentially malicious behavior that may indicate security incidents, and escalate any suspicious activity or anomalies to the Tier 2 SIRCC Analyst team; During security incidents, liaise with the Tier 2 SIRCC Analyst and Tier 3 Incident Coordinator teams...
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Help Desk Tier 1
hace 4 semanas
San José, Costa Rica Nearlinx A tiempo completoWe seek a dedicated Tier 1 Support Technician who delivers exceptional support experience. As a vital team member, you'll possess creativity, self-drive, problem-solving prowess, customer empathy, and an acute attention to detail. **Key Responsibilities**: - Escalate unresolved calls to the appropriate internal teams or third-party vendors and follow up to...
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Bilingual Tech Support Agent
hace 2 meses
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette. **Responsibilities**: - Provide guidance and information for product...
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Bilingual Tech Support Agent
hace 2 horas
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette. **Responsibilities**: - Provide guidance and information for product...
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HRss Tier 1 Support
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; customer support to employees and managers on HR related topics: total rewards, compensation, benefits, learning, HR systems direct access, etc.Additionally, the Ops Sup Analyst 1 processes inquiries employees and managers...
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Software Support Tier-1
hace 2 meses
San José, Costa Rica OfficeSpace A tiempo completoOfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...
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Software Support Tier-1
hace 3 días
San José, Costa Rica OfficeSpace A tiempo completoOfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...
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Tier 2 Manager
hace 1 mes
San José, Costa Rica AireSpring A tiempo completoJob Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...
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Tier 2 Manager
hace 4 semanas
San José, Costa Rica AireSpring A tiempo completoJob Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...
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Tier 2 Manager
hace 1 mes
San José, Costa Rica AireSpring A tiempo completoJob DescriptionPrimary Responsibilities:Managing all daily operational activity, such as but not limited to:Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.Complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting...
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Tier 2 Manager
hace 23 horas
San José, Costa Rica AireSpring A tiempo completo**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...
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Network Administrator
hace 2 semanas
San José, San José, Costa Rica World Network Systems A tiempo completoResponsibilities:Must have a laptop, reliable internet, great work ethic, solid common sense, and a passion for IT.Ability to identify and resolve problems in a timely manner or know when escalating to higher tier support or 3rd party support.Requirements:3+ years of experience as a Network Admin Windows Server installation and support Firewall Experiences,...
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Network Administrator
hace 1 semana
San José, Costa Rica World Network Systems A tiempo completo**Responsibilities**: Must have a laptop, reliable internet, great work ethic, solid common sense, and a passion for IT. Ability to identify and resolve problems in a timely manner or know when escalating to higher tier support or 3rd party support. **Requirements**: 3+ years of experience as a Network Admin - Windows Server installation and support -...
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Software Support Tier-1
hace 2 semanas
San José, San José, Costa Rica OfficeSpace A tiempo completoOfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world's top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...
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Floor Plan Service Specialist Tier 1
hace 3 semanas
San José, Costa Rica OfficeSpace A tiempo completoOfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...
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IT Support Technician
hace 1 mes
San José, Costa Rica Now Digital Talent A tiempo completoWe are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location. Job Responsibilities & DutiesMonitor IT infrastructure including network, VoIP, and security devices.Monitor cloud environment to support Microsoft Windows desktop and servers.Assist and support in IT ticket...
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IT Support Technician
hace 4 semanas
San José, Costa Rica Now Digital Talent A tiempo completoWe are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location. Job Responsibilities & DutiesMonitor IT infrastructure including network, VoIP, and security devices.Monitor cloud environment to support Microsoft Windows desktop and servers.Assist and support in IT ticket...
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IT Support Technician
hace 3 semanas
San José, Costa Rica Now Digital Talent A tiempo completoWe are looking for an experienced IT Support Technician in monitoring, network, security, VoIP and cloud solutions for our San Jose, CR office location. Job Responsibilities & Duties Monitor IT infrastructure including network, VoIP, and security devices. Monitor cloud environment to support Microsoft Windows desktop and servers. Assist and support in IT...
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Agente Vendedor
hace 3 semanas
San José, Costa Rica PRODUCTOS DEL AIRE DE COSTA RICA S.A. A tiempo completo**Agente Vendedor (a) **Vacante Fresca****: PRODUCTOS DEL AIRE DE COSTA RICA S.A. **Publicado el**: 13-06-2024, por PRODUCTOS DEL AIRE DE COSTA RICA S.A.. **Descripción de la Empresa**: Industria. ACERCA DE LA VACANTE Funciones del Puesto Propias de la función de ventas y servicio al cliente (cartera) Requisitos del Puesto Bachiller...