Tier 2 Manager

**Company Description**Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards.AireSpring has...

As a VoIP Tier 1 Support Specialist, you will be responsible for providing technical assistance and support to customers using Voice over Internet Protocol (VoIP) systems. You will primarily handle incoming inquiries and troubleshoot issues related to VoIP services, ensuring timely resolution and excellent customer satisfaction. Your role will involve...

We are looking for a **Senior Cybersecurity Analyst (Tier-2 SOC)** to support cyber defense operations in a multi-tenant Managed Detection and Response (MDR) environment. This position is focused on cybersecurity monitoring & analysis as part of a comprehensive Security Operations Center (SOC). **What You will do** Monitor and conduct analysis of security...

**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

**Company Description**Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards.AireSpring has...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace. That's high-tech without the...

Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.We combine pragmatism, discipline, and customer-centric innovation to provide trusted, proven solutions that customers need to succeed in today's rapidly evolving marketplace.That's high-tech without the...

**Responsibilities**:- Diagnose and resolve 2nd-level technical issues efficiently and professionally.First contact resolution is the goal.- Provide guidance and information for product inquiries.**Requirements**:- 1-2 years' experience providing technical product support is necessary.- English C1- Display support experience and knowledge of color management...

Company Description**Our Mission**At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for...

The agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics. Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette. **Responsibilities**: - Provide guidance and information for product...

The agent must provide excellent support service on every single contact following client processes and policies most politely and professionally accomplishing the LOB metrics.Also, the agent must be able to provide prompt answers, solve problems and have communication etiquette.**Responsibilities**:- Provide guidance and information for product inquiries.-...

Realty Simplified LLC is a Real Estate Solutions Firm that buys and sells properties throughout the greater Houston area.We specialize in buying distressed homes at a significant discount, then renovate and resell them to retail home buyers and landlords.We are seeking an enthusiastic "A-Player" to join our sales team.Must be energetic, positive, assertive...

Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time. Micro Focus is seeking a Change Guardian - Support Engineer Tier II to join its...

**Role: Application Test Specialist (Tier 2)** **Location: 100% Remote - Can sit in Brazil, Costa Rica, El Salvador, or Peru** **Must-haves** - 3+ years of tier 2/desktop support for Windows operating systems - Strong documentation and communication skills - Ability to review test cases and document the error occurrences - Strong internet access and...

The Cloud Service Engineer is responsible for the provision and configure servers with mandated infrastructure components while following industry best practices. _ **What you’ll do**: - Ensure ongoing operating system compliance with security protocols and regulatory standards Support ancillary systems utilized by infrastructure teams - Resolve server...

This important role will report to a Team Manager of Technical Support Operations and is based at Smartsheet Costa Rica. This role is open to being 100% remote. **Estimated Breakdown**: - 10% case management (as needed for service level requirements and customer escalations) - 75% defining coaching plan for team members and coaching for improved...

**Join Our Law Firm as a Virtual Case Manager Assistant!** **Are you someone who**: - Who has a legal background? - Thrives on learning new things? - Loves to help others and make their day better? - Good with data entry - Enjoys diving deep into problems to find the perfect solution? - Finds satisfaction in helping people recover from bad purchases? If...

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...

The Cloud Service Engineer is responsible for the provision and configure servers with mandated infrastructure components while following industry best practices._**What you'll do**:- Ensure ongoing operating system compliance with security protocols and regulatory standardsSupport ancillary systems utilized by infrastructure teams- Resolve server and...

Responsibilities- Actively participates in a variety of activities of the daily operation, by providing Tier 1 support with assistance as required- Participates in the execution of low complexity internal tasks and duties- Participates in the execution of low to medium complexity troubleshooting following documented standards- Participates and observes...