Support Engineer Tier Ii

hace 2 semanas


San José, San José, Costa Rica Micro Focus A tiempo completo
Micro Focus is one of the world's largest enterprise software providers.

We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

Micro Focus is seeking a Change Guardian - Support Engineer Tier II to join its CyberRes SaaS organization. The company is seeking customer-friendly individuals with strong IAM experience to help support their expanding AWS-based SaaS offering. New team members will provide customer and cloud infrastructure support for our Change Guardian product offering.


This position is an excellent opportunity to increase your existing IAM, AWS, and customer implementation and support skills, with room for advancement into site-reliability-engineering, development, professional services, leadership, and other roles.

Primary Responsibilities

  • Troubleshoot and resolve issues with our Change Guardian SaaS offering. The team will be responsible for both productrelated and cloud (AWS) infrastructure problems.
  • Take direct ownership of customer issues from end to end, resolving all requests and incidents.
  • Categorize and prioritize Change Guardian support requests utilizing ticketing to track issues and provide uptodate status and information.
  • Work with our Site Reliability Engineering (SRE) team to help deploy new Change Guardian and containers to AWS.
  • Assist customer success team with onboarding customers to Micro Focus's Change Guardian and IAM SaaS offering.
  • Assist with user identity and access management, such as new SaaS user setups and password resets.
  • Recommend and perform system upgrades and patching of the IAM SaaS environment on AWS.
Education and Experience Required

  • Bachelor of Science in Computer Science, Information Technology, a related field, or equivalent experience or certification.
  • 4+ years customer support, IT operations, or help desk experience.
  • 2+ years direct experience in either managing or implementing identity and access management (IAM) technology either onpremises or within AWS or Azurebased deployments.
  • Hands on experience with AWS cloud environments.
  • Experience managing Linuxbased systems in a cloud environment.
  • Advanced English Level
Preferred Qualification (plus)

  • Experience with Docker or Kubernetes, desired.
  • Experience with compliance programs and frameworks such as NIST, CIS, HIPPA, ISO 27001, GDPR, FedRAMP/FISMA, SOC 2, or PCI DSS is a huge plus.
Why Work Here?

Micro Focus's CyberRes SaaS team is an entrepreneurial environment that puts people first. We believe that helping our employees grow in their careers helps them better support our customers. The most significant investment we can make to improve our business is in our people.

LI-DO1

Job:

Services

**Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
  • Design Sales Engineer II

    hace 2 semanas


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Purpose:The Design Sales Engineer II (DSE II) role focuses on designing technology solutions before sales, to support partners and sales teams. The DSE II will create technology solutions to meet end-user business needs and collaborate with colleagues and partners to offer pre-sales support. Moreover, the DSE II will help reseller partners by giving...

  • Design Sales Engineer II

    hace 2 semanas


    San José, San José, Costa Rica TDCR Tech Data Costa Rica A tiempo completo

    Job Purpose:The Design Sales Engineer II (DSE II) role focuses on the pre-sales design of technology solutions to support partners and sales teams. Collaborating with coworkers and partners, the DSE II develops technology solutions that meet end-user business requirements. In addition, the DSE II enables reseller partners by delivering technology roadmap...

  • Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging environment?...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description : At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation...

  • DevOps Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Design Sales Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica TD SYNNEX A tiempo completo

    Job Purpose:The Design Sales Engineer II (DSE II) role focuses on the pre-sales design of technology solutions in support of our partners and sales teams. The DSE II will develop technology solutions which meet end-user business requirements. The DSE II will collaborate with coworkers and partners, providing pre-sales assistance for sales opportunities. In...

  • Software Support Tier-1

    hace 2 semanas


    San José, San José, Costa Rica OfficeSpace A tiempo completo

    OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world's top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...

  • Software Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Cloud Services Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    The Cloud Service Engineer is responsible for the provision and configure servers with mandated infrastructure components while following industry best practices. _What you'll do: Ensure ongoing operating system compliance with security protocols and regulatory standardsSupport ancillary systems utilized by infrastructure teams Resolve server and operating...


  • San José, San José, Costa Rica SentinelOne A tiempo completo

    About Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Support Engineer, Veeqo

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...

  • Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica EX2 Outcoding A tiempo completo

    Become an Outcoder as a Support EngineerWe are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • QA Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...


  • San José, San José, Costa Rica Tech Mahindra A tiempo completo

    Azure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...

  • Software Data Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • DevOps Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Support Engineer, Veeqo

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related techfield. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual,...

  • DevOps Engineer Ii

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...


  • San José, San José, Costa Rica Zuora A tiempo completo

    OUR VISION:THE WORLD. SUBSCRIBED.Customers have changed. They're looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.In the old world (let's call it the Product Economy) it was all about things....


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...