Senior Support Engineer, Identity

hace 2 semanas


San José, San José, Costa Rica SentinelOne A tiempo completo

About Us:


SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time.

Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection.

With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

What are we looking for?


We are looking for a Senior Support Engineer, Identity to join the growing SentinelOne Global Support & Services (GSS) organization.

This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms including Windows, Mac, and Linux.


What will you do?

  • Provide customers with stepbystep guidance to resolve technical problems, both written and verbal requirement
  • Participate, contribute and interact with crossfunctional teams.
  • Understand and analyze customer technical needs.
  • Document case activities and interactions with clear and concise information
  • Maintain excellent customer satisfaction through means of professional, proactive and personal service.
  • Tracking and updating the status to the customer regularly.
  • Escalate critical issues and roadblocks to the next tier of Support.
  • Create succinct and accurate documents, incorporating text and technical design diagrams
  • Innovative ideas and a willingness to challenge the status quo
  • Be part of the on call rotation for the assigned product team.

What skills and knowledge should you bring?

  • 57 years of experience as a technical support engineer.
  • Experience in resolving customer problems.
  • Knowledge of Network Topology/Layers, Networking Tools and Utilities (tcpdump, Wireshark, netsh), configuration, and troubleshooting.
Knowledge with Kerberos, LDAP, GPO and Active Directory [Azure and On-Prem].

  • Virtualization
  • KVM, HyperV and vmWare.


Cloud
  • AWS and Azure.
  • Windows troubleshooting and debugging
  • Windows Sysinternals Suite [Process monitor, Process Explorer, ADExplorer, TCPView......]
  • Handson experience with Windows/Linux/Mac OS environments.
  • Active Directory attacks such as golden/silver tickets, dcsync, dcshadow, etc.
  • Skills/Abilities:Strong dedication to customer care.
  • Strong team interaction skills.
  • Excellent verbal and written communication skills, in person, by telephone, and with large teams.
  • Efficiently manage customer communication and expectations to resolve technical problems.
  • Ability to diagnose, troubleshoot and debug customer problems.
  • Windows PowerShell scripting and/or development experience
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.
  • Senior Appops Engineer

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Support Engineer, Veeqo

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of technical support experience 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual, permanent position based in Costa Rica and does not offer relocation benefits. Job...

  • Support Engineer, Veeqo

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related techfield. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager. Work experience in peer coaching, mentoring and/or training. C1 English proficiency (advanced).This is a full-time, non-virtual,...

  • Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging environment?...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    DescriptionPosition overviewAs a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC. You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is...


  • San José, San José, Costa Rica Wind River A tiempo completo

    Senior DevOps Support EngineerABOUT WIND RIVERWind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability.Wind River helps customers across automotive,...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    University bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) 3+ years of experience as Frontline Manager/Lead/Supervisor leading a team of at least 10 employees. Work experience in...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Job Description SummaryDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Manpowergroup CCA A tiempo completo

    Goal: To provide high quality technical phone support regarding Microsoft Exchange Premier customers.Contacts: This position has frequent contact with Microsoft Premier Customers, CSAMs, Incident Managers, developers, Program Managers, Support Engineers, Technical Advisors, Managers, and other Support Vendors.Responsibilities: Must be willing and able to...

  • Software Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ Software Support Engineer intermediate is responsible for monitoring the production environment, scheduled batch jobs, incident management and...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Senior Software Engineer to deliver cross-regional Batch systems to large financial institutions, including end-to-end design-to-delivery exposure...

  • Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica EX2 Outcoding A tiempo completo

    Become an Outcoder as a Support EngineerWe are looking for a Support Engineer to join our Informatics Support team and provide support for our Signals Data Factory product. The Signals Data Factory is a product that specializes in taking in many different forms of scientific data, transforming it (using Apache Spark), and making it searchable (using...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ The Senior Software Engineer (Python) is effectively responsible for leading the technical efforts for complex AI/ML delivery projects,...

  • Support Engineer

    hace 2 semanas


    San José, San José, Costa Rica SentinelOne A tiempo completo

    About Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...

  • Senior DevOps Engineer

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Senior Quality Engineer

    hace 2 semanas


    San José, San José, Costa Rica Johnson & Johnson A tiempo completo

    The Quality Engineer Senior plans, conducts and directs engineering projects or studies including complete projects that require advanced knowledge in specialized field. He/she applies a wide and diverse knowledge of the engineering principles and practices within the assigned areas. He/she can coordinate and direct personnel activities of technical support...

  • Senior Data Engineer Etl

    hace 2 semanas


    San José, San José, Costa Rica Encora A tiempo completo

    Encora is currently looking for a Senior Data Engineer ETL allocated in LatamMust have: Senior Data Engineer with experience writing ETL/ELT pipelines for data warehouses Experience with DBT and/or Snowflake.- +5 years of experience in similar positions You must be able to speak in EnglishBeneficios:Trabajo remoto acorde a políticas internas, seguro de...