Senior Appops Engineer

hace 2 semanas


San José, San José, Costa Rica Imprivata A tiempo completo

Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare.

Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a
Senior AppOps Engineer to join our team

Job Summary
The Senior AppOps Engineer is a member of the Identity Governance (IdG) AppOps Engineering team.

In this role the AppOps engineer will work in concert with members of IdG AppOps, Development, QE, and closely partner with Customer Support.


The Application Operations (AppOps) team is responsible for maintaining engineering level knowledge of the Identity Governance product for the purpose of providing escalation support to our internal Support team and our customers.

This includes diagnosing complex technical issues, and identifying potential fixes and improvements to the products, providing customer resolution through those fixes or workarounds, and - where possible - engineering fixes and contributing them to the product code base.


Duties and Responsibilities

  • Serve as technical lead on a team providing escalation support for the Identity Governance (IdG) product.
  • Improve product quality and performance.
  • Provide escalation support for Imprivata's support organization.
  • Interact with customers as required to provide support and resolution to customer escalations.
  • Work with the Development and QE teams to identify and document bugs and improvements and develop resolutions.
  • Create and maintain knowledge base articles/documentation for use by internal support and development organizations.
  • Mentor and lead Application Operations team members in team responsibilities

Qualifications

  • 5+ years of experience in related fields
  • Minimum of a bachelor's degree in computer science or in a related discipline.
  • Strong ability to communicate clearly through writing in English.
  • Excellent verbal communication skills
  • Experience providing support directly to external customers and to other internal engineering organizations.
  • Expert in managing and prioritizing a case workload.
  • Understands bigger picture of case work and looks to resolve root cause (looks for trends, permanent fixes)
  • Familiarity with source code management systems (git, GitHub, GitLab, etc)
  • Ability to communicate complex technical issues to nontechnical audiences.
  • Familiarity with Java or other strongly typed, higher level language.
  • Experience with the Windows stack (client, server, database)
  • Experience with SQL, Microsoft SQL Server, and Test automation and/or scripting is a plus.
  • Ability to provide afterhours support coverage on a rotation schedule.


At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun.

If you have the skills and qualifications as we have described above, we want to hear from you


Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LI-Remote
  • Appops Engineer

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...

  • Senior Data Engineer Etl

    hace 2 semanas


    San José, San José, Costa Rica Encora A tiempo completo

    Encora is currently looking for a Senior Data Engineer ETL allocated in LatamMust have: Senior Data Engineer with experience writing ETL/ELT pipelines for data warehouses Experience with DBT and/or Snowflake.- +5 years of experience in similar positions You must be able to speak in EnglishBeneficios:Trabajo remoto acorde a políticas internas, seguro de...


  • San José, San José, Costa Rica 聯發科技 A tiempo completo

    The Senior Bluetooth or 802.11/ Wi-Fi Engineer will develop customized features for MediaTek Connectivity Business Unit. This role requires strong Bluetooth or 802.11/Wi-Fi connectivity background and excellent communication skills. This talent will work with external and internal teams that are located in multiple geographical sites to deliver connectivity...


  • San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...


  • San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

    Avionyx Overview:Senior Tool Design Engineer Job Overview:Joby Aviation is searching for a senior tool design engineer with experience designing tools and equipment for large carbon fiber parts and assemblies for aircraft production. Individual must have astrong technical background in certified aircraft manufacturing. This person should be well versed in...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ The Senior Software Engineer (Python) is effectively responsible for leading the technical efforts for complex AI/ML delivery projects,...

  • Senior Quality Engineer

    hace 2 semanas


    San José, San José, Costa Rica Johnson & Johnson A tiempo completo

    The Quality Engineer Senior plans, conducts and directs engineering projects or studies including complete projects that require advanced knowledge in specialized field. He/she applies a wide and diverse knowledge of the engineering principles and practices within the assigned areas. He/she can coordinate and direct personnel activities of technical support...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Fragomen A tiempo completo

    Job DescriptionAbout the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced Software Engineer to join our talented Application Development team based in Costa Rica. This is a permanent, full-time, remote position.How will you make a difference as a Senior Software Engineer at Fragomen? Serve as a...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    We're looking for an outstanding Senior Escalation Engineer. You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management. Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills? Then we'd love to speak with youPosition...

  • Senior RPAQA Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. _ Senior RPA QA Engineer to handle the endtoend testing lifecycle of the automations created with RPA; this includes the creation of test plans,...

  • Senior Data Engineer

    hace 2 semanas


    San José, San José, Costa Rica Encora A tiempo completo

    Important InformationExperience: + 5 yearsJob Mode: Full-timeWork Mode: HybridJob SummaryAs a_ Senior Data Engineer (8627)_, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers' business results by innovating...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Senior Software Engineer to deliver cross-regional Batch systems to large financial institutions, including end-to-end design-to-delivery exposure...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Senior Software Engineer is an exciting role and opportunity to work in a highly process-oriented development team and processes. Perfect role...


  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    About usOur ProposalAs a Solutions Engineer Senior, you will be an integral part of our dynamic team, working with industry-leading technologies to design and implement tailored solutions.ResponsibilitiesThe services may include but not limited to below activities. Perform handson analysis, troubleshooting, testing and implementation of Maximo...

  • Senior Data Engineer

    hace 2 semanas


    San José, San José, Costa Rica LTIMindtree A tiempo completo

    **Job Req Id**:1278987**Min Salary**:**Max Salary:**Job Segment**:Database, SQL, Engineer, Technology, Engineering

  • Senior Fullstack Engineer

    hace 2 semanas


    San José, San José, Costa Rica Encora A tiempo completo

    Important InformationExperience: + 5 yearsJob Mode: Full-timeWork Mode: HybridJob SummaryAs a_ Senior Fullstack Engineer (React/Java _, you will be part of a highly skilled technology and agile team by supporting and developing cutting-edge solutions to meet our business requirements. You will help us accelerate our customers' business results by innovating...


  • San José, San José, Costa Rica Apollo Professional Solutions A tiempo completo

    Senior Principal Diagnostics EngineerSan Jose, CAContract9/80 Schedule$94.73/hrWe are hiring a Senior Principal Diagnostics Engineer to assist with our combat vehicle programs for evaluating design changes and modifications for diagnostics implications and recommending improvements where feasible. In this role, you will interact closely with the design...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    DescriptionPosition overviewAs a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC. You'll also utilize your troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is...

  • Senior Software Engineer

    hace 2 semanas


    San José, San José, Costa Rica Microsoft A tiempo completo

    SMT is on an exciting journey of growth and innovation, and we are thrilled to invite passionate and dynamic individuals to join our newly established and rapidly growing team in Latin America. As we expand our global presence, we are seeking a Senior Software Engineer to be a key remote contributor to our team.Our diversity of knowledge and experience comes...

  • Senior DevOps Engineer

    hace 2 semanas


    San José, San José, Costa Rica Imprivata A tiempo completo

    Come join a winning team Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events.While we're diverse in our backgrounds and skills, we have much in common. A passion for our...