![Cloud Software Group](https://media.trabajo.org/img/noimg.jpg)
Senior Tech Support Engineer
hace 2 semanas
Description
Position overview
As a Networking Technical Support Engineer you will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix ADC.
The pace is fast and the job is results-oriented but the collaboration makes this opportunity one that is very exciting.
Primary responsibilities
- Performs sophisticated problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
- Achieves and adheres to established Service Level Agreements and Key Performance Indicators.
- Validates and qualifies complex customer issues and business impact which may require collaboration with more senior level team members or other vendors.
- Contributes to the Citrix knowledge base in the form of new or updated technical articles/documents focused on issue resolution or prevention.
- Documents cases, recommendations, and resolutions clearly in the CRM system.
- Ensure the work performed meets the quality standards within acceptable time schedules and customer commitments.
- Some weekend work may be required.
Basic qualifications
- Practical knowledge of job area acquired through advanced education combined with experience.
- University Degree or equivalent experience and minimum 3+ years of relevant experience; or an advanced degree without experience.
- Solid grasp of the OSI Model.
- English professional proficiency with excellent verbal and written communication skills.
Preferred qualifications:
Industry certifications:
CCNA, CCNP, Network+, Telematic engineering, Portuguese proficiency
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview We're seeking a customer-oriented Tech Support Engineer (Back up & Recovery) Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverviewWe are looking for a customer-focused Technical Support Engineer (MS Intune) to assist in resolving intricate customer issues. Your responsibilities will include addressing software problems, collaborating with colleagues to enhance processes, and providing exceptional customer service. This role involves handling escalated cases promptly and...
-
Dynamics Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica elev8 A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer (Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer (Azure Monitoring & Automation) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer (DevOps) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
-
Tech Support Engineer 2
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview We're seeking a customer-oriented Technical Support Engineer (Identity Management) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated...
-
Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview We're seeking a customer-oriented Technical Support Engineer (PaaS Developer) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by...
-
Azure DevOps Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tech Mahindra A tiempo completoAzure DevOps Support EngineerReporting Structure and Key Interactions: This role operates under the supervision of the Global Team and involves regular interactions with customers, Technical support agents and other stakeholders.Work hours: Monday-Friday, 40 hours per weekDaily Schedule: Flexible daily schedule between the hours of 7am-7pm PSTLocation...
-
Senior Tech Support Engineer
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoAbout Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...
-
Tech Help Engineer
hace 2 semanas
San José, San José, Costa Rica Travelopia A tiempo completoAbout The Role:The Tech Help Engineer will be the face of Technology to our users (internal users) - their main point of contact for everything they need. From a question about know-how to Triaging and solve a query, so they can continue using their systems, you are the system guide that can help them with anything and everything.We believe people are...
-
Support Engineer Manager, Veeqo
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoUniversity bachelor's degree completed in Information/Systems Engineering, Computer Science, or related tech-field. 2+ year(s) of experience as Support Engineer, Web Developer/Consultant, Software Account Manager (SQL, Python, C++, etc) 3+ years of experience as Frontline Manager/Lead/Supervisor leading a team of at least 10 employees. Work experience in...
-
Azure Technical Support Engineer
hace 2 semanas
San José, San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a customer-oriented Azure Tech Support Engineer to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or...
-
Support Engineer
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systemsAre you looking for an opportunity to be at the forefront of ensuring customer satisfaction and operational excellence? Do you thrive in a dynamic and challenging environment?...
-
Senior Support Engineer, Identity
hace 2 semanas
San José, San José, Costa Rica SentinelOne A tiempo completoAbout Us:SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the...